The Forward Trust Annual Review, Accounts and Impact Report 2024/25

The Forward Trust is a social justice charity with nearly 35 years of experience supporting people to recover from addiction and leave behind crime. In 2024/25, the charity reached 35,325 people — its highest ever — across 74 contracted services in 28 prisons and community settings across England and Wales. Services span substance misuse treatment, talking therapies, criminal justice personal wellbeing, employment, residential rehabilitation (Clouds House and The Bridges), family support (M-PACT in 21 local authority areas), and the Forward Connect peer recovery community. Chairman is Tony Adams MBE. Key 2024/25 highlights include a 50% improvement in continuity of care from prison to community, 550+ Naloxone kits distributed, and the launch of a new counselling service for women in Surrey prisons. The charity reported a £1.377m deficit in 2024/25, partly attributable to a £850k increase in employer National Insurance costs.

Report snapshot
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📋About

Substance misuse treatment and talking therapies in 17 prisons and 6 community services; criminal justice personal wellbeing services across 9 probation regions; employment careers advice and guidance in 9 prisons; Blue Sky grounds maintenance enterprise (12 contracts); residential rehabilitation at Clouds House (Wiltshire) and The Bridges (Hull); M-PACT whole-family addiction support in 21 local authority areas; Recovery Houses; Forward Connect peer community; digital inclusion partnership with The Good Things Foundation; Naloxone Pathfinder Project Custom geography from upload: England and Wales (28 prisons, 22% of prison estate)

📊Key Metrics

35,325 people supported in 2024/25 — 3,000 more than the previous year and the charity's highest ever reach — across 74 contracted services in prisons and communities Key Metric 1
Continuity of care rate from prison to community treatment increased by 50% following the launch of a new working group, with 69% of Forward Trust prisons improving their continuity of care data by early 2025 Key Metric 2
550+ Naloxone take-home kits distributed across 5 Surrey prisons; 77% of clients completing counselling showing a noticeable decrease in depression and 83% a decrease in anxiety Key Metric 3

Key Outcomes

  • One-to-one counselling for women in 3 Surrey prisons (HMP Send, Downview, Bronzefield) received 200+ referrals and 800+ hours of delivery, with 77% of completers showing measurable reduction in depression and 83% in anxiety — recognised with a Forward Trust Impact and Innovation Award and praised by HM Inspectorate of Prisons
  • The Continuity of Care Working Group increased Forward Trust's internal rate of prison leavers entering community substance misuse treatment within 21 days by 50%, with 6 prisons now performing above the national average — addressing a long-standing systemic gap in the transition from custody to community healthcare
  • 35,325 people reached in 2024/25 — the charity's highest ever — across 28 prisons (22% of the prison estate) and community services in England and Wales, with 900 employees and 400 volunteers (around 40% of whom have lived experience of addiction or the criminal justice system) delivering 74 contracted services

📍Geography

Other

2025 Enhanced

Annual Review April 2024 to March 2025

Social care services provided to thousands of people with learning disabilities; information and advice service caseloads growing in complexity; financial resilience rebuilt ahead of NI cost pressures
Key Metric 1
Omaze Yorkshire House Draw partnership raised £3.9m in 6 weeks with Jodie Whittaker as ambassador; awareness of people with learning disability significantly boosted through campaign
Key Metric 2
Voices Council (led by people with learning disabilities) challenged decisions on service handbacks, agency staffing and benefits access; new strategy to 2030 under development; new CEO Jon Sparkes OBE joined June 2024
Key Metric 3
Rebuilt financial resilience ahead of NI cost increases — 'more fortunate than many in the sector'; 80th anniversary approaching; new CEO appointed to lead strategy development
2024 Enhanced

Annual Report and Accounts 2024

518 new guide dog partnerships created in 2024 — 10% increase beating projections; 1,379 new puppies from breeding programme; 400th buddy dog partnership matched
Key Metric 1
17,500+ volunteers giving 12 million+ volunteer hours collectively; 2,400+ volunteers looked after dogs; 7,000+ training sessions on tech, travel and life skills delivered by Vision Rehabilitation Specialists
Key Metric 2
£47m raised through Sponsor a Puppy; £3.1m from raffles; £8.3m increased income from gifts in Wills; 3.45 million clicks to digital information and advice content; 5,900 visits to new Tech Selector assistive tech review tool
Key Metric 3
1,864 children and family members attended My Time to Play sessions; 6,852 large-print books delivered; 5,991 habilitation sessions completed to help children learn essential skills; 432,817 online learners accessing digital content
2025 Enhanced

Annual Report 2024-25

202,694 people supported across 270 locations; 74,070 in drug and alcohol; 102,531 in mental health; 1,035 in learning disability; turnover £191.9m
Key Metric 1
96% of regulated services rated Good or Outstanding by CQC; 12,456 naloxone kits dispensed (5.6% increase); 11,405 Hepatitis C tests (59% increase); 7,448 FibroScans (300% increase)
Key Metric 2
234 peer mentors; 82 volunteers; 5,194 colleagues (60% with lived experience); £7.79m invested in local VCSE organisations; £131.87m social value from local employment
Key Metric 3
87% of people supported have overall positive experience; 90% feel safe; 774/1,063 (72%) in Birmingham social prescribing service achieved goals across health, community, emotional and employment domains; new Lincolnshire Recovery Partnership reached over 160 staff in year one