Housing & Homelessness Health & Wellbeing
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The Passage

The Passage Impact Report 2024-25

The Passage is a Westminster-based homelessness charity providing frontline services and long-term support to people experiencing or at risk of homelessness. In 2024-25, the charity supported 3,007 people, served over 46,000 meals, helped 503 into accommodation and prevented homelessness for 2,261 people. Its innovative No Night Out scheme and Lived Experience Assembly have been recognised nationally as models of best practice.

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About

Resource Centre providing meals, showers, clothing and advice; No Night Out emergency hotel accommodation; Engagement and Outreach; Resettlement; Housing Needs; Education and Employment; Modern Slavery support; accommodation including Passage House, Bentley House, Montfort House and Penn House; Lived Experience Assembly

Key Metrics

Key Metric 1 3,007 people experiencing or at risk of homelessness supported across the organisation in 2024-25
Key Metric 2 2,261 people prevented from homelessness and helped to find and keep a home
Key Metric 3 46,266 meals served to residents and Resource Centre visitors; 503 people helped into accommodation

Key Outcomes

  • 188 individuals moved into safe and sustainable housing through the No Night Out service, with over 90% sustaining their tenancies
  • 906 people helped to gain financial independence, security and stability through welfare, employment and housing support
  • Lived Experience Assembly established, giving people with lived experience of homelessness a formal voice in The Passage's governance and three-year strategy

Geography

London

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