Turning Tides Impact Report 2025

Turning Tides is West Sussex's leading homelessness charity, working across Worthing, Littlehampton and surrounding areas. In 2024-25, the charity supported 1,065 people through outreach, community hubs, addiction recovery programmes and supported housing — helping 214 into accommodation. Two new residential properties, Evans Court and Skywaves, added 34 self-contained flats, expanding its housing-led approach to ending local homelessness.

Report snapshot
1,065 clients supported across all services in West Sussex in 2024-25; 409 of these were new clients Key Metric 1
214 clients supported into accommodation; 7,792 drop-in visits across community hubs in Worthing and Littlehampton Key Metric 2
228 residential units across supported housing properties; 95% occupancy; 51 weeks average stay Key Metric 3
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📋About

Community hubs in Worthing and Littlehampton providing food, clothing, washing facilities and specialist advice; outreach; recovery project; supported housing; move-on housing; harm minimisation programme; social enrichment activities; digital inclusion; counselling; volunteer programme; two new residential properties opened — Evans Court and Skywaves (34 self-contained flats)

📊Key Metrics

1,065 clients supported across all services in West Sussex in 2024-25; 409 of these were new clients Key Metric 1
214 clients supported into accommodation; 7,792 drop-in visits across community hubs in Worthing and Littlehampton Key Metric 2
228 residential units across supported housing properties; 95% occupancy; 51 weeks average stay Key Metric 3

Key Outcomes

  • 73 clients in Worthing and 91 in Littlehampton found accommodation through community hub support
  • Total income grew from £7.1m to £7.7m in 2024-25, with a net surplus of £359,698 maintained despite rising costs
  • 191 volunteers and 20 corporate volunteer groups supported service delivery; two new residential properties developed from unused sites providing 34 flats

📍Geography

South East

2024

Annual Report 2024

Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 1
Digital inclusion programme expanded throughout 2024
Key Metric 2
Budgets project rolled out to help young people with financial independence
Key Metric 3
Young people supported into stable accommodation across the UK
2025

Annual Report and Accounts 2024-25

Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 1
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 2
400+ deaths linked to synthetic opioids since June 2023 — frontline response established
Key Metric 3
People moved off the streets and into stable housing through extensions and new investment secured
2023

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'