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2021

Impact Report 2020-21

2,941 referrals received; 2,137 people (patients and family members) supported; 6,801 face-to-face consultations by community and Hospice at Home teams
Key Metric 1
528 Hospice at Home referrals; 300 patients cared for in 12-bed inpatient unit; 80%+ of patients cared for at home as per their wishes
Key Metric 2
16,646 telephone consultations; 115 bereaved family members referred to bereavement support; 400 health and social care professionals attended education events
Key Metric 3
CQC rated Outstanding; 79p in every £1 from donations used to fund patient care; Hospice at Home referrals increased by one third during COVID pandemic
2025

Impact Report 2024/25

978 children safeguarded; 717 families worked with; 604 police investigations supported; 542 intelligence reports shared with police
Key Metric 1
19,422 professionals reached through training (18,151 e-learning completions, 1,271 live interactive training, 1,428 webinar attendees); 52 Advanced Child Sexual Exploitation Practitioner graduates
Key Metric 2
83 parents supported by volunteer team (300 volunteer hours, 597 support calls); 21 parents attended therapeutic support weekend; 269 parents on online forum; 62 parents received therapeutic support (148 hours)
Key Metric 3
Parent Participation Group involved 44 parents in influencing best practice; 19 parents delivered training or spoke at conferences; 117 parents contributed to research; 18 parents receive participation newsletter
2025

Impact Report 2024/25

1,858 young people directly reached; 661 supported through Care Advice Service; 16,000+ used website with 42,000+ page views
Key Metric 1
126 young people supported 1:1 into education by Propel into Education team; 43 moved into training or work; 1,000+ professionals trained (98% said learning would directly impact their practice)
Key Metric 2
15 policy changes achieved including 3 wins via Children's Wellbeing and Schools Bill; 33 times work raised in parliament; 110 national media hits; 458 Become the Movement members
Key Metric 3
Children's Wellbeing and Schools Bill wins: corporate parenting duties extended to government departments and NHS; Staying Close support extended to age 25; removal of 'intentionality' from homelessness law for care leavers; local connection test for social housing scrapped for care leavers
2025

Impact Report 2024/25

£361,955 awarded through We Make Camden Kit across 131 projects; £100,000 via Future Forward Fund; 400+ alumni supported with jobs, housing and wellbeing
Key Metric 1
10+ funders trained in participatory grant-making practices; community-led decision-making model engaging residents as grantmakers across multiple funds
Key Metric 2
2025-26 data (simultaneously reported): £604,458 awarded; 416 residents involved in funding decisions; 112 citizen grantmakers; 119 young people shaping local funding; 150+ alumni voting on priorities
Key Metric 3
Participatory grantmaking model puts community residents — including those experiencing local inequalities — at the heart of all funding decisions; racial justice embedded across all programmes
2025

Annual Review 2025

84 Abi cooling cots delivered to hospitals, hospices and funeral directors across the UK and Australia in 2025
Key Metric 1
1,289 healthcare professionals trained in bereavement care including 150+ student midwives at national conference; 6,000+ trained since 2020
Key Metric 2
1,000+ hours of specialist baby loss counselling delivered across 5 Kent locations; PEACE SESSIONS launched for expectant parents; new dedicated counselling room opened in Medway
Key Metric 3
Won Kent Counsellor of the Year and Kent Fundraiser of the Year at Kent Mental Health & Wellbeing Awards; PEACE SESSIONS also recognised at same awards; co-founder David Ward received MBE for services to bereaved parents
2025

Impact Report 2025

30,000+ students across 39 schools; 78% of Ark primary students met expected standards in reading, writing and maths — vs 62% nationally
Key Metric 1
85% of Year 13 students progressed to university — more than twice the national average of 37%; 74% to top-third universities vs 41% nationally
Key Metric 2
3,500+ students supported with mental health through Place2Be partnership; 4,700 children in Hastings and Portsmouth given increased arts access through Ark Culture
Key Metric 3
96% of Ark primary schools and 95% of secondary schools outperformed schools with similar deprivation nationally; KS4 disadvantaged pupils outperformed peers by 17.5 percentage points
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2024

Impact Report 2024

4,600+ women accessed Women's Community Services; 34,083 face-to-face and 5,845 group interventions delivered
Key Metric 1
Residential services achieved 90.2% bed occupancy; 427 women assessed with new Women's Risk and Needs Assessment (WRNA) tool
Key Metric 2
1,100+ women and 500+ young people supported through ONE Wales Partnership; 55 families and 115 children supported by Family Focus Team in Gloucestershire
Key Metric 3
41 clients completed Peer Mentoring course (up from 25 in 2023); 70 external training courses delivered reaching 1,000+ professionals including police, NHS and local authorities; 27 internal courses to 193 staff and volunteers
2024

Impact Report 2023/24

1,024 patients and 495 family members/carers supported (1,519 total); 80%+ of care delivered in patients' own homes in the community
Key Metric 1
174 rapid response visits with 97% of patients avoiding hospital admission; Wellbeing Centre mood scores rose from average 4.4 to 7.3 per session
Key Metric 2
17 charity shops generated vital income; 600 volunteering opportunities; volunteers saving £1m+ per year in equivalent staff costs; NHS funding contributes 31% of clinical costs
Key Metric 3
CQC rated 'Good — on a trajectory to Outstanding'; Wellbeing Centre mood improvement from 4.4 to 7.3 per session; 87.2p in every £1 of donations spent on patient care; Health and Wellbeing Charitable Golf Trust reached £500k cumulative total
2025

Impact Report April 2024 to March 2025

4,892 people supported in 2024-25; 3,928 facing life-limiting illness and 964 family members; 44,371 calls to SinglePoint 24/7 line
Key Metric 1
282 patients admitted to inpatient unit (350 admissions); 2,263 people had clinical nurse specialist contacts (15,380 total); 4,208 rapid response visits day and night
Key Metric 2
1,212 people received counselling (309 patients, 903 family members, 159 children); 906 volunteers across the charity; total income £23m — up 22%; 23 shops raised £5.05m
Key Metric 3
132 virtual ward admissions (average 8 days, home-based); 537 people supported by rehabilitation team; 324 people referred for complementary therapy; 262 people received spiritual care; 2,362 people added to My Care Choices Register