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2025 Free
Impact Snapshot
Key Metric 1
700+ projects funded totalling £9.5m in 2024-25; £6,812,814 to enhance patient experience; £1,908,008 for staff health and wellbeing
Key Metric 2
Arts programme reached 250,000+ patients, visitors and staff through 140+ creative engagement sessions; 7 freelance musicians delivering 20 live music sessions per week
Key Metric 3
220 volunteers gave 37,000 hours; YPAG NE (Young Persons Advisory Group) has 75 members who reviewed 140+ research projects and 80+ service improvement projects
Haven at Freeman Hospital opened November 2024 — provides shower and rest space for families of end-of-life patients; SPACE Pilot awarded NHS Charities Together Innovation Challenge funding; one of six nationally selected projects
Impact Snapshot
Key Metric 1
200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts...
Key Metric 2
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly
Key Metric 3
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised...
Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast
Impact Snapshot
Key Metric 1
125 Circles initiated in 2024-25 — 64% increase on 76 in 2023-24; 700+ trained Circle Volunteers available
Key Metric 2
247 enquiries handled including professionals, people with harmful sexual behaviours, family members and potential volunteers; 102 adult Circles, 19 young people Circles, 2 ReBoot,...
Key Metric 3
Total income £387,800; total expenditure £413,900; Circles ReBoot programme operational across 4 regions following successful academic evaluation; Circles active in 9 countries
Presented keynote at MOSOVO conference (41 of 43 police areas attended); presented evidence to Angiolini Inquiry on violence against women; contributed to Independent Sentencing Review led by David Gauke
Impact Snapshot
Key Metric 1
1,544 adult patients supported at St Barnabas House; 18,503 hours of Hospice at Home care delivered over 9,602 visits; 4,228 community palliative care appointments...
Key Metric 2
293 children and young people supported at Chestnut Tree House; 149 children stayed with 1,812 occupied bed nights; 1,462 counselling and therapy sessions for...
Key Metric 3
Total income £33m (£20.6m like-for-like); statutory NHS funding represents 21% of hospice running costs; lottery generated £1,872,558 with 83% spent directly on hospice work
411 compliments received vs 4 formal complaints; no serious incidents or never events; no MRSA, CDI or acquired Covid transmission recorded; Chestnut Tree House nurse won Best Nurse at WellChild Awards 2023
Impact Snapshot
Key Metric 1
1,310 people supported including 381 children, 539 parents/carers and 390 siblings; 30,636 hours of clinical care delivered
Key Metric 2
2,147 hours of creative therapy (up 62%); 120 bereaved families supported with 1,035 bereavement counselling hours; 172 volunteers gave 7,167 hours
Key Metric 3
Home care visits increased 46% to 1,198; end-of-life care hours at home increased 859%; 179 overnight stays at The Ark (up 44%); 35 families...
CQC Outstanding rating (2023); Hospice UK Team of the Year 2024; Investing in Volunteers status (one of only 2 children's hospices); Third Sector Unsung Hero Award (Housekeeping Manager Debs)
Impact Snapshot
Key Metric 1
921 people supported by Patient Navigators across 19 hospital hubs (up 36%); 1,215 helpline calls and 607 WhatsApp support conversations in 2025
Key Metric 2
692 people attended 103 support groups (up 95%); 585 Cost of Living Grants awarded; 108 counselling grants made (up 28%)
Key Metric 3
145 advocacy cases handled (up 22%); 465 welfare advice cases (up 27%); 222 nights of accommodation organised for CAR-T patients (125% increase in CAR-T...
88% of support group survey respondents felt more positive and connected; 95% of survey respondents found information helpful; 70%+ of navigator patients felt more confident; nearly 90% knew more about where to get help
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Impact Snapshot
Key Metric 1
2,941 referrals received; 2,137 people (patients and family members) supported; 6,801 face-to-face consultations by community and Hospice at Home teams
Key Metric 2
528 Hospice at Home referrals; 300 patients cared for in 12-bed inpatient unit; 80%+ of patients cared for at home as per their wishes
Key Metric 3
16,646 telephone consultations; 115 bereaved family members referred to bereavement support; 400 health and social care professionals attended education events
CQC rated Outstanding; 79p in every £1 from donations used to fund patient care; Hospice at Home referrals increased by one third during COVID pandemic
Impact Snapshot
Key Metric 1
95,744 bereaved children and young people reached in 2024-25 — a 16.6% increase year-on-year
Key Metric 2
76.5% of those in specialist one-to-one support showed measurable reduction in grief-related vulnerability (CAG scale); 95% rated experience as positive
Key Metric 3
1,145,495 digital users accessed grief content and resources; 3,637 professionals trained including 545 in supporting bereaved children with SEND
18,171 children and young people received specialist 1:1 support; 22,852 benefitted from email support; 12,766 from live chat; 459 from helpline; 21 online groups ran with 120+ participants
Impact Snapshot
Key Metric 1
963 children, young people and families supported; 2,198 face-to-face and 1,809 online therapy sessions delivered
Key Metric 2
645 Grief Relief kits sent out; 23 staff trained in sleep therapy; 2,618 total therapy hours delivered (1,570 in person, 1,048 online)
Key Metric 3
£1.6m raised in non-Gala year entirely from voluntary sources; no government funding received
19 families attended residential weekends; 15 families attended Forever Night; 5 school partnerships including Beal High School and Clifton College; bereavement first responder support following traumatic deaths in schools
2022 Free
Impact Snapshot
Key Metric 1
36 projects delivered across 11 countries in Africa and Asia; £4.76m spent on programmes and charitable activities
Key Metric 2
44% community-based inclusive development; 38% sight-saving projects; 9% humanitarian; 8% mental health
Key Metric 3
£206,784 raised for Kenya Emergency Response (drought); Light Up Lives project targeting 44,000+ people with eye health problems and training 1,500 health workers in...
30 people received sight-saving cataract surgery during first Light Up Lives eye camp in remote Zimbabwe district (first camp since 2015); 73 people assessed and treated