Browse impact reports

249+ reports from charities, CICs and nonprofits across the UK

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Arts, Culture & Heritage 1 Community & Social Justice 102 Education & Young People 87 Environment & Climate 10 Health & Wellbeing 144 Housing & Homelessness 41 Poverty & Inclusion 63 Sport & Physical Activity 41

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2025
Garden House Hospice Care

Quality Account 2024/25

910 active community members visited weekly by Compassionate Neighbours or attending a Wellbeing Hub; average weekly attendance of 711 at 15 Wellbeing Hubs; 930 active volunteers (444 new in year)
Key Metric 1
55% of inpatient patients had a non-cancer diagnosis — exceeding 50% target and demonstrating breadth of palliative care beyond oncology; 74.8% inpatient occupancy (below 85% operational threshold)
Key Metric 2
£8 million required annually; 34% from NHS; 64% (£5.5m) raised by Fundraising and Trading teams; new ENCH contract covering 450 square miles and 3,900+ care home beds awarded April 2025
Key Metric 3
Wellbeing Hubs rated 9.4/10; 100% positive approval rating; 86% of attendees report reduced loneliness and social isolation; 98% feel more informed about local services — outstanding community wellbeing outcomes
Health & Wellbeing Community
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2025
Hospice UK

Impact Report April 2023 – December 2024: For All, For Now, Forever

212 member hospices across all four nations; 310,000 patients supported with palliative and end of life care in 2023/24
Key Metric 1
1.5 million home visits made; 630,000 days and nights of inpatient care; 440,000 appointments to families, carers and friends including bereavement support
Key Metric 2
£126 million in emergency government funding secured for hospice sector across England, Scotland and Wales following sustained Hospice UK campaign
Key Metric 3
£100 million capital + £26 million children's hospice revenue funding secured from English government; £4–7 million secured in Wales; £5 million in Scotland — all following Hospice UK-led campaign across all four nations
Health & Wellbeing Community
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2025
Hospice in the Weald

Impact Report 2023/24

2,610 people supported across all services in 2023/24; 1,686 supported in their own homes by the Outreach team
Key Metric 1
413 people cared for in ward rooms at Pembury and Five Ashes; 3,438 individual counselling sessions held
Key Metric 2
Only 13% of funding from statutory sources — 87% from fundraising, donations, trusts, gifts in wills and shops
Key Metric 3
2,610 people supported across all services — a broad and growing reach across Kent and East Sussex for a mid-sized independent hospice
Health & Wellbeing Community
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2025
Phyllis Tuckwell Hospice Care

Annual Report and Financial Statements 2024/25

2,091 patients cared for in 2024/25 plus 1,036 carers — ahead of target of 60 more patients per year; 98% inpatient bed occupancy rate (10 beds, reduced from 14 during build)
Key Metric 1
Net operational surplus of £383k — exceeding planned deficit of £1m; shops raised £3m+ (23% ROI); approximately £6m raised towards new hospice Capital Appeal
Key Metric 2
3,655 attendances at free education sessions in 2024/25 including 981 care home staff; 59 new staff and 115 volunteers recruited
Key Metric 3
Delivered full range of services at high quality from temporary accommodation throughout the new hospice build — maintaining 98% inpatient bed occupancy despite operating from split sites
Health & Wellbeing Community
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2025
The Kirkwood

Impact Report 2024/25: Support Life

2,037 patients cared for in 2024/25 — up 87% on 2014/15 (1,090); 1,064 people cared for at end of life (up 113% over a decade)
Key Metric 1
1,538 patients supported in the community in 2024/25 (up 137% over a decade); community fundraised income up 75% between 2020/21 and 2024/25
Key Metric 2
Service restructure announced January 2025 — anticipated reduction from 2,100 to around 1,300 people per year as charity refocuses on most complex needs to ensure long-term survival
Key Metric 3
Doubled number of people cared for at end of life over a decade (499 in 2014/15 to 1,064 in 2024/25); 4,125 people supported by Care Coordination team since service launched
Health & Wellbeing Community
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2025
St Clare Hospice

Impact Report 2023/24

1,517 people cared for across 3,989 episodes of care; 180 patients on Inpatient Unit; 534 volunteers supporting across all services
Key Metric 1
6,525 Hospice at Home visits to patients and families; 1,167 referrals via First Contact Service; 601 GriefLine calls to free telephone bereavement support
Key Metric 2
£7.2 million cost of specialist care services; 88p of every £1 spent goes directly to patient and family care; £2.3 million raised through donations and events
Key Metric 3
88p in every £1 spent on direct patient and family care; 52 inpatient patients able to return home or to a nursing home after symptoms brought under control — demonstrating hospice as a step-up not just end-of-life setting
Health & Wellbeing Community
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2026
St Barnabas Hospice (Lincolnshire)

Impact Report 2024/25

12,000+ people supported each year; 3,168 new patient referrals and 3,984 re-referrals in 2024/25
Key Metric 1
4,226 welfare clients helped to access £8,728,640 in benefits entitlements; total income £13.7 million
Key Metric 2
Annual cost of hospice care £13.5 million — £37,133 per day; 70p in every £1 raised goes directly to care
Key Metric 3
£8,728,640 in benefits and entitlements accessed for 4,226 welfare clients in 2024/25 — direct financial relief for families in Lincolnshire facing terminal illness alongside financial hardship
Health & Wellbeing Poverty
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2025
Children's Hospices Across Scotland (CHAS)

Impact Report 2024/25: The Joy You Bring to Children and Families

419 babies, children and young people directly supported; nearly 2,000 family members supported with 12,000 family support interventions
Key Metric 1
801 hospice admissions; 3,199 bed nights for children; 1,950 home visits; 6,398 hours of CHAS at Home care; £1.7 million in funding and unclaimed benefits secured for families
Key Metric 2
42,000+ volunteer hours in 2024/25 — seventh consecutive Investing in Volunteers accreditation; three children die every week in Scotland from an incurable condition
Key Metric 3
£1.7 million in funding and unclaimed benefits secured for families by income maximisation team — direct financial impact for families navigating life-limiting illness alongside poverty
Health & Wellbeing Young People
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2025
St Christopher's Hospice

Annual Report and Accounts 2024/25

6,864 people supported in 2024/25 — up 6% on the previous year; 4,776 patients, 1,724 carers, 364 children through Candle bereavement service
Key Metric 1
25,459 home visits; 664 inpatient admissions; 8,729 outpatient appointments; 960 outreach programmes with 8,000+ attendances
Key Metric 2
CARE education programme reached 76 countries; 6,000+ professionals attended events; 87 UK hospices (40%+ of all UK hospices) reached through learners
Key Metric 3
94% of people extremely likely or likely to recommend St Christopher's; 986 compliments received in 2024/25 (up from 845 in 2023/24); Investors in Diversity Silver accreditation received
Health & Wellbeing Community
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