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2025

Annual Report and Financial Statements 2025

32,000 disabled people with complex needs, including children, supported during the year — on track for 50,000 target by 2026
Key Metric 1
Income rose by £6.9m to £101.9m in 2024/25 (2024: £95.0m); expenditure increased by £6.7m to £104.2m
Key Metric 2
76p in every £1 spent directly supporting disabled people with complex needs through charitable activities
Key Metric 3
New CEO James appointed February 2025, bringing senior charity sector leadership experience; three-year strategic plan under development setting new vision, purpose and goals
2025

The 110th Annual Report of the Council of Blind Veterans UK 2024/25

3,600 blind veterans supported at any given time during 2024/25 — estimated to be only 10% of those potentially eligible for support
Key Metric 1
Volunteer numbers increased from 47 to 73 at Rustington Centre; 3,008.75 volunteer hours provided in 2024/25
Key Metric 2
Annual deficit reduced to below £4 million and projected to fall further; Llandudno Centre closed April 2025, Rustington Centre now sole residential facility with 34 bedrooms
Key Metric 3
Rustington Centre formally opened by Patron HRH The Duchess of Edinburgh in 2024; phased transformation programme phase one completed, providing financial stability for further change
2024

Annual Report and Accounts 2023/24

72,000+ people reached by Eye Care Liaison Officers (ECLOs) in hospital eye clinics
Key Metric 1
1 million+ items in RNIB Bookshare free accessible reading library for people in education
Key Metric 2
20,000+ petition signatures gathered for #OutOfSight campaign demanding national vision rehabilitation standards
Key Metric 3
Delivered accessible voting campaign post-2024 General Election, highlighting that 87% of visually impaired voters are denied the right to vote in secret
2024

Impact Report 2023/24

200,837 enquiries answered via the Age UK Advice Line; 254,836 benefit checks completed online and through the Advice Line
Key Metric 1
£30.1 million in benefit entitlements identified for older people by the specialist benefits team (average £4,714 per person)
Key Metric 2
4,486 older people matched with volunteer befrienders through the Telephone Friendship Service by end of March 2024
Key Metric 3
13.5 million views of information and advice webpages; 85% of Advice Line callers satisfied with the service
2025

Annual Report and Accounts 2024/25

69,920 contacts responded to on the NSPCC Helpline from adults with concerns about a child's welfare
Key Metric 1
162,018 Childline counselling sessions delivered to children and young people under 19
Key Metric 2
46% of impact framework targets met or exceeded; a further 26% were close to target
Key Metric 3
25 commissioned specialist helplines operational, handling 1,786 additional child welfare contacts
2025

Annual Report and Accounts 2024/25

116,000 queries responded to across Mind's infoline, welfare benefits line, legal line and support line
Key Metric 1
22 million times mental health information accessed across channels; 865,000 copies of printed information distributed
Key Metric 2
664,346 people supported by local Minds; 613 employers and 450,273 staff reached through the Mental Health at Work legacy programme
Key Metric 3
3.14 million people had a conversation about mental health through Mind's public engagement; Mind's work mentioned 7,235 times in the media
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2025

Impact Report 2023/24: Care at the Heart

2,143 people cared for in 2023/24 — 1,808 adults and children, 339 loved ones; services save the NHS over £6.5 million a year
Key Metric 1
90 adults in inpatient unit (1,329 nights); 101 children in inpatient unit (272 nights); 1,532 home visits; 3,154 calls to 24-hour advice line; 402 hospital admissions prevented
Key Metric 2
£8 million spent on care services (£22,000 per day); retail contributes £1.8 million per year; 1,455 volunteers; hydrotherapy pool capacity doubled to 252 users per day
Key Metric 3
402 hospital admissions prevented in 2023/24 — delivering direct NHS savings of over £6.5 million annually and demonstrating the cost-effectiveness of community-based hospice care
2024

Impact Report and Annual Accounts 2023/24: Because Every Day Matters

2,089 patients cared for across 1,028 square miles of Devon — up 11% on prior year; 244 on specialist ward, 1,845 at home and in the community
Key Metric 1
CQC Outstanding rating received 2024 — rated Outstanding in Well-led, Caring, Responsive and Effective; rated 5-star on iwantgreatcare.org by patients and families
Key Metric 2
Only 15% of annual funding from Devon ICB — compared to national average of 27%; £2.5 million funding shortfall highlighted November 2023; £10 million annual cost of services
Key Metric 3
CQC Outstanding overall — inspectors found care 'exceptionally effective and responsive'; Hospiscare praised specifically for outreach work reaching those who might otherwise struggle to access palliative care, including homeless patients and prisoners
2025

Annual Report and Accounts 2024/25

369 children and their families supported in 2024; 400+ bereaved families supported; only 1 in 10 children with a life-shortening condition in Wales currently reached
Key Metric 1
Only 12.4% of funding from statutory sources — Tŷ Hafan and Tŷ Gobaith jointly campaigning for Welsh Government to fund at least 25% of care costs by 2025, rising to 30% by 2030
Key Metric 2
3,655 children in Wales have a life-shortening condition — Tŷ Hafan and Tŷ Gobaith together currently reach only around 1 in 10
Key Metric 3
369 children and families supported in 2024 — but 9 in 10 eligible families in Wales remain unreached; Reach Every Child campaign actively campaigning for sustainable Welsh Government funding to close this gap