Category

Poverty & Inclusion

Poverty alleviation, inclusion, and livelihood resilience.

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2026
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Showing 164 reports
2024

Citizens Advice Sheffield Impact Report 2024/25

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions
Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff
Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council
Key Metric 3
Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
2024

Annual Report 2023/24

1,039 tonnes of food redistributed (883 surplus); equivalent to 2.47 million meals provided to vulnerable people
Key Metric 1
2,186.5 tonnes of CO2 emissions saved; 201 charities and community organisations supported across South and West Wales; 67 organisations supported in North Wales via FareShare Merseyside
Key Metric 2
133 volunteers gave 13,973 hours; 31 corporate volunteer days hosted; Investing in Volunteers accreditation achieved for first time
Key Metric 3
86% of member organisations report increased demand for services; 82% seeing people accessing support for the first time; 72% say FareShare Cymru food enabled them to support more people
2025

Moving Forward Together — Impact Report 2024–25

2.9 million emergency food parcels distributed — one every 11 seconds; 51% rise over five years; 1 million+ parcels for children (up 41% since 2019/20)
Key Metric 1
£94.9 million in financial gains achieved for people facing hardship through food bank advice services — a 43% increase on 2023/24; £49.5 million+ in debt managed of which £18.3 million written off
Key Metric 2
40,000 volunteers gave 7 million+ hours (up 11% on prior year); 55,000+ active campaigners (up 41%); 87% of public now agree social security should cover life's essentials (up from 82% in 2021)
Key Metric 3
£16m+ in grants awarded to food banks in 2024/25; £90.5m over five years; 84,902 people supported with money advice; average financial gain per person £1,118; around a quarter of advice recipients estimated to no longer need a food bank
2024

Impact Report 2024

162,991 community meals served across 102 projects; 30% increase in guests year on year; 20 new projects opened in 15th anniversary year
Key Metric 1
320 tonnes of surplus food saved from waste (equivalent to 762,351 portions); 200,719 kg of CO2 emissions prevented; 162,810 volunteer hours donated by 8,770 volunteers
Key Metric 2
83% of guests feel happier after attending; 78% feel less lonely; 76% eat more fruit and vegetables; 71% have tried new produce they wouldn't normally buy
Key Metric 3
70% of guests report positively changing their eating habits since attending; 91% have met people from different backgrounds; 49% eat less sugary food
2024

Nourishing Norfolk Impact Report October 2024

33,000+ people accessed affordable food across 25 food hubs; 13,200 households registered; 800% growth in food hub network since 2021; 8,000% increase in households signed up for food and support
Key Metric 1
Members save 51%+ off the average shopping basket; 10,000th kilogram of food delivered to hubs by Norse Group (March 2024); 85 essential product lines stocked in central warehouse supplying 70% of hubs weekly
Key Metric 2
300+ volunteers providing 1,000+ volunteer hours per week across the network — estimated labour value in excess of £500,000 per year
Key Metric 3
Hubs inspired Essex County Council to create their own social supermarket network based on the Nourishing Norfolk model; featured on BBC Radio 4 Food Programme (on recommendation from Delia Smith); programme presented at national event at the House of Lords hosted by Feeding Britain
2024

Impact Report 2023/24

15,377 people helped with 37,087 issues; average of 4.9 interrelated problems per person; £16.17 million in financial value to individuals; £29.33 million in wider economic and social benefits
Key Metric 1
£3.25 million saved by government and public services — £2.07 for every £1 invested; £289,138 saved by local government through reducing homelessness; £436,664 worth of volunteer hours contributed
Key Metric 2
397 people lifted out of food poverty via Financial Inclusion project; £300,000 distributed via Heating Bank; 97 Macmillan grants approved
Key Metric 3
7 in 10 people said their problem was solved following advice; 3 in 4 said they could not have resolved their problem without Citizens Advice; 60% felt less stressed, depressed or anxious after receiving help
2025

Impact Report 2024–25

137,052 meals provided across 9 outlets; 15,299 people supported including 5,573 children; 6,862 vouchers fulfilled; 141,951 kg of food distributed
Key Metric 1
Citizens Advice partnership delivered £419,453 in income gained or costs saved and £94,852 in debt managed for 636 people across 3,475 issues — averaging 5+ issues resolved per client
Key Metric 2
320+ volunteers gave 20,000+ hours; 13,187 kg of surplus stock shared with partner charities; 237% increase in meals provided over five years
Key Metric 3
Launch of first strategic plan in 2024 shifting from crisis response to prevention; Bridge Food Project supporting 20 member households (71 individuals) with £530 of food distributed weekly on average
2025

Your Impact in 2025

Nearly 2,000 children from slave-descent communities in Niger supported into schooling (majority girls)
Key Metric 1
New penal code in Niger updated to include heavy sentences for slavery practices following ASI advocacy
Key Metric 2
Income £3.69m in 2024/25; EU Corporate Sustainability Due Diligence Directive influenced by ASI supply chain working group
Key Metric 3
Niger penal code amended to criminalise slavery practices; ASI advocacy directly cited in EU forced labour regulation and US Trafficking in Persons report