Age UK

2024

200,837 enquiries answered via the Age UK Advice Line; 254,836 benefit checks completed online and through the Advice Line

Key Metric 1

£30.1 million in benefit entitlements identified for older people by the specialist benefits team (average £4,714 per person)

Key Metric 2

4,486 older people matched with volunteer befrienders through the Telephone Friendship Service by end of March 2024

Key Metric 3

13.5 million views of information and advice webpages; 85% of Advice Line callers satisfied with the service

Health & Wellbeing Poverty

Published reports