Poverty & Inclusion Community & Social Justice
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Citizens Advice Hammersmith & Fulham (CAHF)

Citizens Advice Hammersmith & Fulham Impact Report 2024/25

Citizens Advice Hammersmith & Fulham is a free, independent advice charity serving residents of the London Borough of Hammersmith & Fulham. In 2024/25 the charity helped 17,031 clients across 68,851 issues — more than double the issues handled five years ago. Advisers secured £8,707,218 in income for clients. Social return on investment reached £17.43 in public value for every £1 invested. The 'More than Advice' model combines advice with library services, ESOL classes and skills workshops.

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Advice impact: 17,031 clients helped across 68,851 issues (more than doubled in 5 years); £8,707,218 in income secured; 54% of clients disabled or with long-term illness; top issues were disability benefits, Universal Credit, housing and debt Custom geography from upload: Hammersmith & Fulham

Key Metrics

Key Metric 1 17,031 clients helped; 68,851 issues addressed; 3,000 food bank vouchers issued; 1,600 clients supported via outreach; 4,000 people engaged at library events; 700 residents in community skills training
Key Metric 2 70 volunteers across 7 roles; volunteer value: £632,039; 2,860 volunteer hours at libraries
Key Metric 3 £8,707,218 income gained for clients; total social value generated: £31,346,447; fiscal value: £4,653,685; public value of improved wellbeing: £23,284,069; for every £1 invested: £2.59 fiscal, £17.43 public, £14.19 to people helped; £880,123 in additional funding leveraged

Key Outcomes

  • Social return on investment: Every £1 invested generates £17.43 in public value and £14.19 value to people helped; stakeholder savings include £1,770,732 for DWP, £1,523,722 for housing providers, £731,497 for NHS, and £564,457 for LBHF through preventing homelessness and mental health demand
  • Community and 'More than Advice': 4,000 people engaged at library events; 700 residents in skills workshops; ESOL classes delivered; 3,000 food bank vouchers issued; 1,600 clients reached via outreach; 70 volunteers contributing £632,039 in value

Geography

London, Other

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