Trustees' Annual Report and Accounts 2024

PDSA is the UK's leading veterinary charity, providing free and low-cost care to pets whose owners cannot afford treatment. In 2024 it treated 438,000 pets across 49 Pet Hospitals, delivered over 2 million treatments, and supported the pets of 360,000 people in financial hardship — entirely funded by donations. A new Edmonton Green clinic expanded reach in North London, and preventive treatments rose 30% year-on-year.

Report snapshot
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📋About

Free and low-cost veterinary care at 49 Pet Hospitals for pet owners in financial hardship; preventive treatments including vaccinations and neutering (up 30% in 2024); Pet Care Scheme and Chronic Voucher Scheme; PDSA Animal Awards Programme; pet health education and online Pet Health Hub; 120+ charity shops Custom geography from upload: UK

📊Key Metrics

438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day Key Metric 1
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations Key Metric 2
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors Key Metric 3

Key Outcomes

  • Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
  • £3 million from People's Postcode Lottery players funded antibiotics for 49,000 pets, heart disease relief for 6,900, diabetes treatment for 1,700, and pain relief for 94,000
  • New Edmonton Green Pet Clinic opened March 2024, registering over 3,800 individual pets and expanding coverage to 11 additional postcodes in North London

📍Geography

UK-Wide

2025 Enhanced

Impact Report and Accounts 2024-2025

2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 1
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 2
£3 million in grants awarded, supporting 2,164 people across the UK
Key Metric 3
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
2024 Enhanced

Little Village Impact Report 2024

7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals (92% of all London maternity units)
Key Metric 1
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 2
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting; 174 tonnes of CO2-equivalent emissions saved through reuse
Key Metric 3
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved
2024 Enhanced

The Felix Project Impact Report 2024

Nearly 16,000 tonnes of food redistributed — equivalent to 38 million meals — to over 1,200 community organisations across London
Key Metric 1
London's largest food redistribution charity, operating from four depots and Felix's Kitchen, rescuing surplus food from the food industry and delivering it to community organisations feeding people experiencing hunger
Key Metric 2
Rescuing and redistributing surplus food, preparing meals in Felix's Kitchen, launching Felix's Multibank for non-food items, farm rescue, and policy work to drive systemic change
Key Metric 3
18% more food redistributed than 2023; over 13,000 volunteers welcomed; 145 new community organisations added to delivery routes