Poverty & Inclusion Community & Social Justice
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Citizens Advice Rotherham & District (CARD)

Citizens Advice Rotherham & District Impact Report 2023/24

Citizens Advice Rotherham & District is a free, independent advice charity serving Rotherham and the surrounding area. In 2023/24 the charity helped 9,165 clients across 23,341 cases — an average of 2.5 issues per client. Advisers secured £5,257,635 in income gains and wrote off £453,544 in debt. The top three advice areas were benefits and tax credits, Universal Credit, and debt. A three-year funding agreement with Rotherham Metropolitan Borough Council secured continued delivery.

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Benefits and debt advice: 9,165 clients supported across 23,341 cases; £5,257,635 in income secured and £453,544 in debt written off; top issues were benefits and tax credits (4,971 cases), Universal Credit (4,855 cases), and debt (3,861 cases) Custom geography from upload: Rotherham, South Yorkshire

Key Metrics

Key Metric 1 9,165 clients helped; 23,341 cases worked; 45% of clients had a long-term health condition; 57% female, 43% male
Key Metric 2 13 trained volunteers; 201.5 total volunteer days; new volunteer Martha joined in IT and social media support role
Key Metric 3 £5,257,635 in income gained for clients; £453,544 in debts written off; funders include Rotherham Metropolitan Borough Council (3-year grant), Voluntary Action Rotherham, Citizens Advice national, Reaching Communities, Awards for All, National Lottery

Key Outcomes

  • Outreach and inclusion: Expanded reach across Rotherham through outreaches at Clifton Learning Partnership (Roma community), Shiloh (homeless clients), Kiveton Park and Crossroads; fifth year partnership with Sheffield Hallam University providing student placements
  • Specialist casework: Immigration casework securing indefinite leave to remain for EU settlement applicants; Cancer Advocacy Service continued; Healthwatch Rotherham service awarded for 3 years; Social Prescribing team delivering home visits and benefit checks for vulnerable clients

Geography

Yorkshire and the Humber

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