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Fuel Bank Foundation

Fuel Bank Foundation Annual Report 2025-2026: Ending Fuel Crisis for Good

Fuel Bank Foundation's Annual Report 2025-2026 shows that, despite a more stable energy market, 444,813 people still ran out of money to top up their prepayment meters or fuel stores and turned to the charity for help. Through same-day crisis fuel vouchers and alternative fuel top-ups, those 444,813 people avoided losing access to heat, hot water and power, with £12,475,152 spent on helping people meet their basic needs. 100% of everyone who received crisis support was also offered energy efficiency and money advice, and the charity expanded from crisis intervention towards prevention and influencing a fairer energy system for people who prepay.

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About

Fuel Bank Foundation is a UK charity providing emergency fuel top-ups to people who prepay for energy and are at risk of losing access to heat, light and power, alongside advice and practical support to prevent future crisis and work to create a fairer energy system.

Key Metrics

444,813 people avoided losing access to heat, hot water and power
£12,475,152 spent on helping people meet their basic needs for warmth, light and power
100% of everyone who received crisis support was also offered energy efficiency and money advice

Key Outcomes

  • 20,286 people got advice via the digital advice programme; 52% took action and they were 37% less likely to need long-term crisis support
  • 4,890 people advised by specialist advice partners received a total confirmed financial benefit of £620,755
  • 243 people got free energy efficient white goods via grants to help reduce their energy bills

Geography

UK-Wide

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