Health & Wellbeing Community & Social Justice 2025
Manchester Mind

Manchester Mind Impact Report 2024/25

Manchester Mind is a Manchester city charity using donations to fund the services most needed but hardest to commission — a Welcome Team handling 3,300 calls, Mental Health Support Sessions for people in crisis (676 people), affordable counselling (579 people), holistic welfare advice generating £2.4 million in client financial benefit, and green social prescribing at an allotment near Southern Cemetery. In 2024/25 these six donation-supported or enhanced services directly reached 5,133 individuals. 77p in every £1 goes to direct support. In December 2024 the charity moved from its 35-year Hulme home to city centre offices to improve accessibility. A Mind Quality Mark Award was won for Effective Services.

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📋About

Welcome and Access Team (Welcome Team — phones/email/web Monday–Friday 10am–3pm, responses within 24 hours, 3,300 calls handled; Listening Ear — 6–8 weeks 1:1 telephone support for isolated people with lived experience volunteers, 108 people); Mental Health Support Sessions (Monday crisis sessions and Thursday follow-up, warm welcome, food, peer learning — 676 people across 100 sessions, 70 volunteers); Advice Team (social welfare law, housing, debt, welfare benefits — 1,321 people, £2.4m generated); Green Wellbeing allotment (Southern Cemetery, green social prescribing — 126 people, 160 sessions); Counselling (adults and young people, minimal waiting times — 579 people); services span Manchester and Greater Manchester Custom geography from upload: Manchester, Greater Manchester, UK

📊Key Metrics

5,133 individuals directly supported across 6 donation-funded or enhanced services; 3,300 calls answered by Welcome Team; 676 people at 100 Mental Health Support Sessions; 579 people in counselling Key Metric 1
1,321 people given advice — generating £2.4 million in additional income or reduced debt for Manchester residents; 126 people in green social prescribing (160 sessions); 108 people through Listening Ear telephone support Key Metric 2
77p in every £1 spent goes directly to supporting people; Welcome Team costs £74,000/year; Mental Health Support Sessions £62,000/year; Counselling £42,000/year; Advice £32,000/year; Green Wellbeing £16,000/year Key Metric 3

✅Key Outcomes

  • Mind Quality Mark Award won for Effective Services; Manchester Mind moved from Hulme to city centre offices December 2024 — improving accessibility for 35-year first time office relocation
  • Welcome Team can refer someone from Friday call to Monday Mental Health Support Session — demonstrating speed of access; Advice team generates £2.4 million in financial benefit — a strong return on £32,000 annual cost
  • Donations fully funded or maintained all six donation-supported services; counselling maintained when National Lottery Community Fund ran out; advice service maintained despite funding shortfall; allotment continued despite funding gap due to impact evidence

📍Geography

North West

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