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NACCOM Impact Report 2024-25

NACCOM is the UK-wide frontline network of charities working to end destitution and homelessness among people seeking asylum, refugees and migrants with No Recourse to Public Funds. In 2024-25, its member network accommodated 4,434 people — a record high since data collection began in 2013 — including 2,008 refugees and 1,509 people with NRPF. The report highlights an entrenched migrant homelessness crisis driven by hostile immigration policy, with 1,386 people arriving at member services from rough sleeping or insecure accommodation. NACCOM's advocacy, research and policy work — conducted in close partnership with Homeless Link, Refugee Action and Asylum Matters — continued to push for systemic change.

Report snapshot
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About

Network development and capacity building for frontline member organisations; Community Research Programme led by lived experience volunteer researchers; policy, advocacy and research to tackle root causes of destitution; media and communications to challenge the hostile environment; Annual Members' Survey tracking scale and nature of destitution across the UK; coalition work with Homeless Link, Refugee Action and Asylum Matters

Key Metrics

Key Metric 1 4,434 people accommodated by the NACCOM network in 2024/25 — the highest ever recorded since data collection began in 2013
Key Metric 2 1,386 people were rough sleeping or in informal/insecure accommodation before accessing member services; 829 rough sleeping at point of access
Key Metric 3 2,008 people with refugee status and 1,509 people with No Recourse to Public Funds (NRPF) accommodated by member organisations

Key Outcomes

  • 65% of NACCOM members delivering advice reported demand for legal advice was higher in 2024/25 than the previous year; 64% said they were unable to meet that rise in demand
  • 71% of survey respondents reported the temporary extension of the move-on period to 56 days reduced the risk of homelessness amongst newly recognised refugees
  • NACCOM's 'Vital Solutions to Ending Destitution' framework and evidence from the network informed national policy discussions on migrant homelessness, asylum accommodation and move-on support

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved