4,041 patients and carers supported in 2024/25; 3,089 referrals received; 966 inpatient admissions across three 12-bed units
Key Metric 1
Over 80% of services delivered in patients' homes or community; 98.5% of patients had a positive experience
Key Metric 2
£18 million+ cost of services in 2024/25; approximately 20% (£4 million) from NHS — 80% from community fundraising, shops and donations; 11,000+ supporters at events raising £900,000+
Key Metric 3
98.5% of patients had a positive experience; over 80% of all Pilgrims services delivered outside the hospice — in patients' homes and community settings — reflecting a major strategic shift toward community-based care