Health & Wellbeing Community & Social Justice 2026
Pilgrims Hospices

Impact Report 2024/25: Compassionate Care for Every Patient, Every Family, Every Time

Pilgrims Hospices provides free specialist palliative and end of life care across east Kent through three inpatient units in Canterbury, Ashford and Thanet, and extensive community services. Their 2024/25 impact report covers 4,041 patients and carers supported, 3,089 referrals, 98.5% positive patient experience, and over 80% of services delivered in people's homes. With only 20% NHS funding, the charity relies on 32 charity shops, lottery income and community fundraising to cover £18 million in annual costs.

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Report snapshot
4,041 patients and carers supported in 2024/25; 3,089 referrals received; 966 inpatient admissions across three 12-bed units Key Metric 1
Over 80% of services delivered in patients' homes or community; 98.5% of patients had a positive experience Key Metric 2
£18 million+ cost of services in 2024/25; approximately 20% (£4 million) from NHS — 80% from community fundraising, shops and donations; 11,000+ supporters at events raising £900,000+ Key Metric 3
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📋About

Three Inpatient Units (Canterbury, Ashford, Thanet — 12 beds each); Hospice at Home (very end-of-life home care); Community care (home visits); Therapy and Wellbeing Centres (three sites, 600+ people monthly); Counselling; Spiritual care; Complementary therapy; Bereavement support; 32 charity shops; Hospice lottery; Education and professional training (Kent, Surrey & Sussex End-of-Life Care Collaborative); kitchen garden (Canterbury, Kent Community Foundation funded); volunteer programme (1,150 opportunities) Custom geography from upload: East Kent (Canterbury, Ashford, Thanet)

📊Key Metrics

4,041 patients and carers supported in 2024/25; 3,089 referrals received; 966 inpatient admissions across three 12-bed units Key Metric 1
Over 80% of services delivered in patients' homes or community; 98.5% of patients had a positive experience Key Metric 2
£18 million+ cost of services in 2024/25; approximately 20% (£4 million) from NHS — 80% from community fundraising, shops and donations; 11,000+ supporters at events raising £900,000+ Key Metric 3

✅Key Outcomes

  • 98.5% of patients had a positive experience; over 80% of all Pilgrims services delivered outside the hospice — in patients' homes and community settings — reflecting a major strategic shift toward community-based care
  • 357 tonnes of clothing and 218 tonnes of bric-a-brac recycled through 32 shops; 4,200 Christmas trees recycled raising £78,500+ — demonstrating significant environmental and social value beyond direct care
  • Joined 142 hospices nationally in the This is Hospice Care Gifts in Wills campaign (February 2025) — highlighting that without gifts in wills, 30,000 people per year would not receive hospice care; Canterbury kitchen garden project showcases environmental stewardship model for the sector

📍Geography

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