2025 Free

Our Impact 2024-2025: How, together, we provided a lifeline to people seeking safety in the UK

Refugee Action's Our Impact 2024-2025 report shares highlights from a year of standing with refugees and people seeking asylum in the UK. Presented as a welcome, stories, impact in numbers and partners, it describes casework that helps people submit fresh asylum claims, gather evidence and secure suitable accommodation, connects people with lived-experience groups such as RAS Voice, and sets out the charity's vision of a future where refugees get justice, live free of poverty and can rebuild their lives.

Report snapshot
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About

Refugee Action is a national charity that provides advice and practical support to refugees and people seeking asylum in England, supports frontline organisations through good practice and partnerships, and campaigns for a fair and humane asylum system.

Key Metrics

Over 4,700 people seeking asylum accessed advice, casework and support
Over 1,000 refugees supported across our resettlement services
848 people trained through our Frontline Immigration Advice Project

Key Outcomes

  • People seeking asylum supported with casework, fresh claims and accommodation
  • Lived-experience groups such as RAS Voice connected and amplified
  • Employability support helping refugees rebuild their lives

Geography

England

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved