Poverty & Inclusion Community & Social Justice
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Refugee Council

Impact Report 2024-25

The Refugee Council is the UK's leading refugee charity, supporting 15,203 people in 2024-25 — including 7,022 children and young people, most arriving alone. Their work spans asylum advice, separated children's services, therapeutic support, integration, and high-profile policy advocacy including a landmark report on ending the use of asylum hotels and a new campaign on the misclassification of children as adults.

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About

Asylum advice and legal clinics, drop-in surgeries and remote support, separated children's services (Children's Advice Service, 33 years), Youth Service, MyView therapeutic services, integration and housing support, resettlement, destitution service, policy advocacy and campaigning

Key Metrics

Key Metric 1 15,203 refugees and people seeking asylum supported; 11,266 were new clients
Key Metric 2 7,022 children and young people supported through specialist Youth Services
Key Metric 3 Total income £14.9m; total expenditure £19.6m

Key Outcomes

  • Launched Childhood First Partnership — network of 30 charities tackling misclassification of children as adults
  • Published analysis calling for asylum hotels to close within one year via a one-off scheme for near-certain refugees
  • 90%+ of 1,925 surveyed clients satisfied with support; 46% felt more confident handling unexpected events

Geography

UK-Wide

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438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
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Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
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Impact Snapshot
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7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
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