2025 Free

Impact Report 2024/25

Shaw Trust is the good work charity, helping people find meaningful employment — especially those with health conditions or other barriers such as poor wellbeing, unstable housing or resilience challenges. In 2024/25 (September 2024 to August 2025) the charity supported over 270,000 people, with 34,151 starting or remaining in work. Its IPS programme — an internationally recognised model for supporting people with mental health or addiction challenges — achieved 76% job retention at 26 weeks with a £2.34 return per £1 spent. Shaw Trust ran the first Connect to Work service in England through the West London Alliance and delivered WorkWell across 13 London boroughs with 84% of participants reporting wellbeing improvements. £9.7m was channelled to 46 voluntary sector partners, and the Shaw Trust Foundation launched innovative services for care-experienced young people in Ealing, Harrow and Somerset.

Report snapshot
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About

Work and Health Programme (WHP); Individual Placement Support (IPS — recognised Centre of Excellence); WorkWell (North West and North Central London, 13 boroughs); Connect to Work (first in England, West London Alliance); National Careers Service; apprenticeships (883 supported); social prescribing; MSK Trailblazer; justice programmes; children's social care and education; Shaw Trust Foundation innovation fund

Key Metrics

Key Metric 1 270,000+ people supported to access and stay in good work (September 2024 to August 2025); 34,151 people started or remained in work
Key Metric 2 11,665 people participated in IPS programmes — 76% still in work 26 weeks later; £2.34 return on every £1 spent on a Primary Care IPS participant within one year
Key Metric 3 103,861 people supported through careers and skills services; 100,000+ accessed the National Careers Service; 10,469 young people moved from NEET to EET

Key Outcomes

  • 84% of WorkWell participants reported wellbeing improvements; 875 employment outcomes from WorkWell (21% of those who finished remained, moved into or returned to work); 81% of social prescribing participants improved their wellbeing
  • £9.7m flowed to 46 voluntary sector organisations and SMEs through partnerships; first social impact investment made into Worker Tech Fund (alongside Better Society Capital, Friends Provident Foundation and JRF)
  • 61% of eligible young people in Shaw Trust children's homes sat their Maths and English GCSEs; 3,554 people in justice programmes received skills, education and employment support; MSK Trailblazer attracted 400+ participants in first four months

Geography

UK-Wide

Impact Snapshot
Key Metric 1
438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 2
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 3
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
Impact Snapshot
Key Metric 1
2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 2
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 3
£3 million in grants awarded, supporting 2,164 people across the UK
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to
Impact Snapshot
Key Metric 1
7,325 individual children supported; 9,269 instances of support across the year; 6,660 referrals fulfilled; 485 emergency newborn hospital packs delivered to 23 London hospitals...
Key Metric 2
734 regular volunteers; 31,348 volunteer hours; 146 one-off volunteers (700+ hours); 99 corporate volunteer groups (3,900 hours)
Key Metric 3
Items gifted worth over £3 million (if new); 128 tonnes of goods redistributed; £22,714 in financial support secured or saved for families via signposting;...
Connections and signposting: Family Connections team spoke to 2,764 families; signposting support provided 1,037 times; 77% of signposting recipients had never accessed similar help before; £22,714 in financial support secured or saved