Housing & Homelessness Poverty & Inclusion
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Shelter Cymru

Shelter Cymru Our Impact 2024-25

Shelter Cymru is Wales's leading housing and homelessness charity, helping 20,820 people in the year to September 2025 — equivalent to 1 in every 110 households in Wales. From housing law casework and possession hearing representation to online advice and debt support, the charity prevented homelessness in 90% of relevant cases with a known outcome, with 36% of those it helped experiencing mental health issues and 43% living in the private rented sector.

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About

Housing advice helpline and webchat; Housing Law Caseworker representation at possession hearings; debt and benefits advice; online advice pages (400,000+ unique visits); training and sector-specific events; Pathways Programme volunteering; fundraising and campaigning

Key Metrics

Key Metric 1 20,820 people helped through advice and support services in the year to September 2025, including 6,086 dependent children
Key Metric 2 12,150 households helped — equivalent to 1 in every 110 households in Wales
Key Metric 3 Homelessness prevented in 90% of relevant cases with a known outcome

Key Outcomes

  • 1,075 people represented at possession hearings by Housing Law Caseworkers; 502 households helped by debt and benefits advice services
  • 80% of households helped felt better able to deal with their affairs themselves in future; 62% of households helped were facing or experiencing homelessness
  • 89p in every £1 received spent directly on helping people; £1,238,475 in fundraising income secured — equivalent to 23.5% of total income; 1,209 delegates attended training and sector events

Geography

Wales

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