Housing & Homelessness Poverty & Inclusion 2025
Shelter

Shelter Annual Report 2024/25

Shelter is the UK's leading housing and homelessness charity, founded in 1966. In 2024/25, almost 8 million people accessed Shelter's advice services, while its campaigning secured major legislative wins including improvements to the Renters' Rights Bill and the Scottish Government's declaration of a national housing emergency. Shelter operates across England and Scotland, delivering frontline advice, legal support and systemic advocacy to end the housing emergency.

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Report snapshot
7,985,612 people accessed Shelter's telephone and online advice services in 2024/25 Key Metric 1
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning Key Metric 2
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter Key Metric 3
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📋About

Telephone and online housing advice; face-to-face legal support; local hub services in England and Scotland; campaigning for social housing and renters' rights; Scottish Empty Homes Partnership; construction skills and employment support; anti-racism and inclusion programmes

📊Key Metrics

7,985,612 people accessed Shelter's telephone and online advice services in 2024/25 Key Metric 1
Scottish Government declared national housing emergency in May 2024 — a direct result of Shelter's campaigning Key Metric 2
Renters' Rights Bill secured improvements including abolition of Section 21 'no fault' evictions, championed by Shelter Key Metric 3

✅Key Outcomes

  • 13 Scottish local authorities declared housing emergencies following Shelter Scotland's campaigning pressure
  • £800m additional government investment and £2bn brought forward into the Affordable Homes Programme secured through Shelter's advocacy
  • Nearly 11,000 empty homes returned to use since 2010 through the Scottish Empty Homes Partnership

📍Geography

UK-Wide

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2024
Depaul UK

Annual Report 2024

Emergency accommodation and shelter provided across UK services in multiple regions
Key Metric 1
Digital inclusion programme expanded throughout 2024
Key Metric 2
Budgets project rolled out to help young people with financial independence
Key Metric 3
Young people supported into stable accommodation across the UK
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2025
Single Homeless Project (SHP)

Annual Report and Accounts 2024-25

Up to 1,927 people supported at any one time through RSI-funded services
Key Metric 1
Housing First census expanded from 41 to 88 local authorities across England
Key Metric 2
400+ deaths linked to synthetic opioids since June 2023 — frontline response established
Key Metric 3
People moved off the streets and into stable housing through extensions and new investment secured
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2023
999 Club

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'
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