Moving Forward Together — Impact Report 2024–25

Trussell is the UK's largest anti-poverty charity and community of food banks, operating across 1,400+ locations. Their 2024/25 impact report — the final year of their 2020–25 strategy — documents 2.9 million emergency food parcels distributed, £94.9m in financial gains for people facing hardship, and major policy wins including commitments on Universal Credit reform. A new five-year strategy, Together for Change: Ending Hunger Together (2025–2030), launches alongside the report.

Report snapshot
60 Views

📋About

Emergency food parcels; Help through Hardship helpline (with Citizens Advice and Mind); money matters advice services (92% of food banks now offering); Pathfinders programme; Guarantee our Essentials campaign; community organising; grant-making (£16m+ in 2024/25); Assemble volunteer management platform Custom geography from upload: UK

📊Key Metrics

2.9 million emergency food parcels distributed — one every 11 seconds; 51% rise over five years; 1 million+ parcels for children (up 41% since 2019/20) Key Metric 1
£94.9 million in financial gains achieved for people facing hardship through food bank advice services — a 43% increase on 2023/24; £49.5 million+ in debt managed of which £18.3 million written off Key Metric 2
40,000 volunteers gave 7 million+ hours (up 11% on prior year); 55,000+ active campaigners (up 41%); 87% of public now agree social security should cover life's essentials (up from 82% in 2021) Key Metric 3

Key Outcomes

  • £16m+ in grants awarded to food banks in 2024/25; £90.5m over five years; 84,902 people supported with money advice; average financial gain per person £1,118; around a quarter of advice recipients estimated to no longer need a food bank
  • Help through Hardship helpline answered 130,934 calls; identified £64.4m in financial gains; average income gain per caller £1,494; 3,342 referrals to mental health support via Mind
  • 9.3 million people including 3 million children experiencing severe hardship in UK; 65% public awareness of Trussell (up from 40% in 2019); Fair Repayment Rate secured; above-inflation Universal Credit boost announced for April 2026

📍Geography

UK-Wide

2024 Enhanced

Trustees' Annual Report and Accounts 2024

438,000 pets treated across 49 Pet Hospitals, equivalent to 4,700 pets every working day
Key Metric 1
Over 2 million treatments provided; veterinary services cost over £85 million, funded entirely by donations
Key Metric 2
327,000 children reached with pet education messages; Pet Health Hub received over 4 million online visitors
Key Metric 3
Veterinary care provided to the pets of over 360,000 people in financial hardship across the UK, with 46% of clients disabled or living with a serious health condition
2025 Enhanced

Impact Report and Accounts 2024-2025

2.4 million benefits calculations completed via free Benefits Calculator
Key Metric 1
1.5 million people identified new benefits worth an average of £5,396 each (£12.9bn total)
Key Metric 2
£3 million in grants awarded, supporting 2,164 people across the UK
Key Metric 3
4.8 million people accessed the Turn2us website for information on claiming support they are entitled to