Impact Snapshot
Key Metric 1
20,790 helpline calls and emails answered by trained advisors in 2024/25; 57% of callers said contact improved their ability to manage their condition
Key Metric 2
302 self-management sessions and 1,072 information and bitesize support sessions delivered across the UK
Key Metric 3
1,367 healthcare professionals and students trained, with self-learning resources accessed 189,275 times; 50% average improvement in arthritis knowledge among Core Skills attendees
Young People and Families service welcomed 1,581 attendees across 93 activities and delivered 3,724 one-to-one support sessions; 77% of young people felt better able to manage symptoms after attending events
