Poverty & Inclusion Community & Social Justice 2024
Citizens Advice Sheffield

Citizens Advice Sheffield Impact Report 2024/25

Citizens Advice Sheffield is a large independent advice and advocacy charity serving Sheffield. In 2024/25 the charity supported 20,021 individuals across 98,273 advice issues — nearly 5 issues per person — securing £19,051,506 in income and writing off £2,277,428 in debt. Income exceeded £6 million. The charity runs specialist services including Deaf Advice (BSL-first), hospital-embedded advice across 8 departments, digital inclusion courses, and statutory advocacy with 2,288 referrals.

View Report
Report snapshot
10 Views

📋About

Advice impact: 20,021 clients, 98,273 issues, £19m+ income secured, £2.28m debt written off; specialist services including hospital advice (1,392 people across 8 departments) and Deaf Advice (109 clients, BSL-first, serving hearing-impaired people across Yorkshire and Cumbria) Custom geography from upload: Sheffield, South Yorkshire

📊Key Metrics

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council Key Metric 3

✅Key Outcomes

  • Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
  • Community and social policy: 79 training sessions to 484 staff at 98 organisations; 247 digital inclusion course completions (98% completion rate); Pension Credit campaign secured 136% increase in advice on Winter Fuel Allowance; BBC Breakfast and Radio Sheffield appearances; MP engagement on PIP reforms and immigration

📍Geography

Yorkshire and the Humber

Related reports

All Poverty & Inclusion reports →
2024 Enhanced
The Felix Project

The Felix Project Impact Report 2024

Nearly 16,000 tonnes of food redistributed — equivalent to 38 million meals — to over 1,200 community organisations across London
Key Metric 1
London's largest food redistribution charity, operating from four depots and Felix's Kitchen, rescuing surplus food from the food industry and delivering it to community organisations feeding people experiencing hunger
Key Metric 2
Rescuing and redistributing surplus food, preparing meals in Felix's Kitchen, launching Felix's Multibank for non-food items, farm rescue, and policy work to drive systemic change
Key Metric 3
18% more food redistributed than 2023; over 13,000 volunteers welcomed; 145 new community organisations added to delivery routes
Poverty & Inclusion Sustainability
View
2025
Church of England — Archbishops' Council Social Impact Investment Programme (SIIP)

Social Impact Report 2025

£25m granted by Church Commissioners to fund SIIP; investments across housing for the vulnerable, community thriving and just energy transition; parishes involved in 31,000 social projects nationwide
Key Metric 1
Investments to date include Women in Safe Homes fund (£1.6m); Social & Sustainable Housing II fund (£2m); Recovery Loan Fund (£1m loan to SIB); 3.6% stake in Charity Bank (£1.1m equity investment)
Key Metric 2
Church of England parishes run or support approximately 8,000 food banks and 3,000 community cafes; poll suggests 23% of Britain's adult population received support from a church or Christian organisation in last 5 years
Key Metric 3
Women in Safe Homes: houses bought and leased to grassroots organisations providing refuge to vulnerable women and children; Charity Bank investment can unlock £8m+ in loans to charities and social enterprises for every £1m of capital invested
Poverty & Inclusion Poverty
View