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2021

Impact Report 2020-21

2,941 referrals received; 2,137 people (patients and family members) supported; 6,801 face-to-face consultations by community and Hospice at Home teams
Key Metric 1
528 Hospice at Home referrals; 300 patients cared for in 12-bed inpatient unit; 80%+ of patients cared for at home as per their wishes
Key Metric 2
16,646 telephone consultations; 115 bereaved family members referred to bereavement support; 400 health and social care professionals attended education events
Key Metric 3
CQC rated Outstanding; 79p in every £1 from donations used to fund patient care; Hospice at Home referrals increased by one third during COVID pandemic
2025

Our Impact 2024-25

95,744 bereaved children and young people reached in 2024-25 — a 16.6% increase year-on-year
Key Metric 1
76.5% of those in specialist one-to-one support showed measurable reduction in grief-related vulnerability (CAG scale); 95% rated experience as positive
Key Metric 2
1,145,495 digital users accessed grief content and resources; 3,637 professionals trained including 545 in supporting bereaved children with SEND
Key Metric 3
18,171 children and young people received specialist 1:1 support; 22,852 benefitted from email support; 12,766 from live chat; 459 from helpline; 21 online groups ran with 120+ participants
2024

Impact Report 2023/24

963 children, young people and families supported; 2,198 face-to-face and 1,809 online therapy sessions delivered
Key Metric 1
645 Grief Relief kits sent out; 23 staff trained in sleep therapy; 2,618 total therapy hours delivered (1,570 in person, 1,048 online)
Key Metric 2
£1.6m raised in non-Gala year entirely from voluntary sources; no government funding received
Key Metric 3
19 families attended residential weekends; 15 families attended Forever Night; 5 school partnerships including Beal High School and Clifton College; bereavement first responder support following traumatic deaths in schools
2022

Impact Report 2022

36 projects delivered across 11 countries in Africa and Asia; £4.76m spent on programmes and charitable activities
Key Metric 1
44% community-based inclusive development; 38% sight-saving projects; 9% humanitarian; 8% mental health
Key Metric 2
£206,784 raised for Kenya Emergency Response (drought); Light Up Lives project targeting 44,000+ people with eye health problems and training 1,500 health workers in Zimbabwe
Key Metric 3
30 people received sight-saving cataract surgery during first Light Up Lives eye camp in remote Zimbabwe district (first camp since 2015); 73 people assessed and treated
2025

Annual Report and Accounts 2024-25

281 beneficiaries helped in 2024-25; £467,738 in grants awarded to 240 directly supported; £556,803 total value of support secured including statutory benefits
Key Metric 1
326 doctors self-referred to DocHealth confidential mental health service; 119 medical students received specialist online money advice
Key Metric 2
£77,546 in statutory benefits secured for beneficiaries; £11,519 in debt savings secured; 200+ volunteers including coach-mentors and medical student fundraisers; 150,000 website visits
Key Metric 3
Grants available for doctors, retired doctors, medical students and their dependants across the UK; Refugee Doctors Programme supports qualifying and securing NHS training posts
2025

Impact Report 2025

796 bereaved British Forces children and young people supported in 2025; 75% of new members joined within 6 months of bereavement
Key Metric 1
78% of children receiving 1:1 support improved in at least 3 of 5 wellbeing areas; 99% of Scotty Break families reported improved connection or communication
Key Metric 2
£73,149 distributed in 329 grants; 3,085 care packages sent; Behind the Uniform campaign shaped exam board guidance for WJEC and Eduqas (2 million+ exams annually)
Key Metric 3
98% of event attendees felt stronger sense of belonging; 83% of children in 1:1 support improved coping skills; 90% of parents saw improvement in their child's communication, belonging or connection
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2025

Annual Review 2025

84 Abi cooling cots delivered to hospitals, hospices and funeral directors across the UK and Australia in 2025
Key Metric 1
1,289 healthcare professionals trained in bereavement care including 150+ student midwives at national conference; 6,000+ trained since 2020
Key Metric 2
1,000+ hours of specialist baby loss counselling delivered across 5 Kent locations; PEACE SESSIONS launched for expectant parents; new dedicated counselling room opened in Medway
Key Metric 3
Won Kent Counsellor of the Year and Kent Fundraiser of the Year at Kent Mental Health & Wellbeing Awards; PEACE SESSIONS also recognised at same awards; co-founder David Ward received MBE for services to bereaved parents
2024

Impact Report 2024-25

1,817+ young people supported; 4,729+ total engagements across all services in 2024-25
Key Metric 1
1,402 therapeutic one-to-one sessions delivered to 148 young people; 94% of substance-use clients reduced or stopped use
Key Metric 2
56 outreach sessions with 1,526 engagements; 15 youth advisors contributed 200 volunteer hours across 15 sessions
Key Metric 3
80% of regular one-to-one clients reported improved wellbeing; 100% showed improved ability to reduce risks and adopt safe practices; 100% learned new ways to support their wellbeing
2024

Annual Review and Impact Report 2024

1,023 children given free residential breaks in 2024 — highest since pre-pandemic; £1.5m raised from supporters
Key Metric 1
845 days of volunteering contributed; 100+ volunteers gave 20,280 hours across 169 weeks
Key Metric 2
61% of attendees eligible for Pupil Premium; 70.2% referred from most deprived areas of the UK; 42% had a diagnosis or trait (autism, ADHD, SEND)
Key Metric 3
85% of children felt many people cared about them; 86% identified things they could be proud of; 80% found it easier to make new friends after a break