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2024 Free
Impact Snapshot
Key Metric 1
15,919 people accessed services in 2023-24 — 7,032 adults and 8,887 children and young people
Key Metric 2
8,042 Nightlight crisis helpline calls answered; 1,298 people accessed crisis services
Key Metric 3
3,616 people trained across 307 sessions; 421 refugees and asylum seekers supported through Flourish service
7,709 community support sessions provided; 2,876 peer support sessions; 4,008 talking therapies sessions; 126 new mums supported through perinatal service
Impact Snapshot
Key Metric 1
2,053 people supported through 49 service teams across 5 local authority areas
Key Metric 2
241,871 users accessed 4 digital mental health portals; counselling clients averaged 30% improvement in mental health and wellbeing
Key Metric 3
£3.39 social value generated for every £1 spent; 135 volunteers involved; 98% of people felt treated with respect and their views were heard
96% of people agreed they were supported with compassion and care; 99% agreed they had better understanding of their mental health as a result of support
Impact Snapshot
Key Metric 1
32,120 people supported across 16 services in 2024-25 — highest ever; 172 staff across 7 offices
Key Metric 2
3,372 people referred to social prescribing; 91% patient satisfaction; 41% reduction in GP appointments following referral
Key Metric 3
1,721 employees received workplace mental health training across 74 workshops; 5,000+ young people supported
78% of social prescribing clients reported improved wellbeing across 20,204 appointments; 86% of Schools in Mind students achieved meaningful change towards their individual goal
Impact Snapshot
Key Metric 1
5,386 people supported across all services in 2024-25
Key Metric 2
2,100+ people received independent advocacy support; 935 received specialist mental health advice and information
Key Metric 3
527 people received employment advice and support; 22 volunteers gave 764 hours; £29,221 raised through fundraising and donations
100% of Mental Health Advice clients reported increased knowledge; 98% of West Sussex Community Advocacy clients satisfied with service; 100% of Employment Advice clients found the service useful
Impact Snapshot
Key Metric 1
35,325 people supported in 2024/25 — 3,000 more than the previous year and the charity's highest ever reach — across 74 contracted services in...
Key Metric 2
Continuity of care rate from prison to community treatment increased by 50% following the launch of a new working group, with 69% of Forward...
Key Metric 3
550+ Naloxone take-home kits distributed across 5 Surrey prisons; 77% of clients completing counselling showing a noticeable decrease in depression and 83% a decrease...
One-to-one counselling for women in 3 Surrey prisons (HMP Send, Downview, Bronzefield) received 200+ referrals and 800+ hours of delivery, with 77% of completers showing measurable reduction in depression and 83% in anxiety — recognised with a Forward Trust Impact and Innovation Award and praised by HM Inspectorate of Prisons
Impact Snapshot
Key Metric 1
5,129 families worked with directly through 21,774 sessions of support across 5 counties — a 7% increase in direct work despite a 20% reduction...
Key Metric 2
66,279 prison visitors welcomed across 8 prison visit centres over 1,554 visit sessions — a 10% increase — supporting families to maintain ties with...
Key Metric 3
89% of people reported feeling safer, 84% felt emotionally healthier, and 86% felt more able to deal with life's challenges after accessing Ormiston Families...
89% of service users reported feeling safer, 84% emotionally healthier and 86% more resilient after working with Ormiston Families — achieved across 5,129 families and 21,774 sessions, despite a 20% income reduction, by strengthening partnerships, improving back-office systems and expanding the Mpower service into Peterborough and a new statutory commissioning model in Norfolk
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Impact Snapshot
Key Metric 1
5,012 people in prison received the quarterly peer-support newsletter in 2024, alongside 1,669 prison staff across 196 establishments in 4 prison systems
Key Metric 2
75 prisons ran regular PPT yoga classes in 2024 — a 33% increase on 58 in 2023 — with 96 accredited teachers active or...
Key Metric 3
2,143 prisoners received free resource packs via 13 volunteer mentors writing 47 letters per month; a further 536 received one-to-one written mentoring support
Of 40 participants in Mindful Yoga courses at 2 women's prisons, 84% experienced meaningful improvement in mental wellbeing (measured using the validated Warwick-Edinburgh Mental Wellbeing Scale), with the proportion reporting low mental wellbeing falling from 69% to 5% and high mental wellbeing rising from 0% to 18%
Impact Snapshot
Key Metric 1
36,958 total visits to Harbour House from April 2024 to April 2025, including 5,263 exhibition visitors and 13,050 café visits
Key Metric 2
2,889 community members engaged in the engagement programme across 83 free workshops and events
Key Metric 3
14,300 movement class attendances and 1,456 art class attendances supported through 22 and 3 local practitioners respectively
Social prescribing partnership workshops (funded by National Lottery Community Fund) delivered 12 sessions to 12 participants with long-term mental health conditions including depression, anxiety and PTSD — with 100% reporting they met new people, learned new skills and had opportunities to be creative, and several participants forming self-led creative groups continuing independently after the programme
Impact Snapshot
Key Metric 1
45,000 direct support sessions delivered and 36,000 Helpline contacts made across phone, webchat, email and social media — with 96% of users saying they...
Key Metric 2
1.05 million unique visitors accessed Beat's website over 18 months, including 138,000 using Helpfinder and 107,500 downloading resources; Beat appeared 4,500 times in media...
Key Metric 3
1,011 education and healthcare professionals trained through Beat's Bridging the Gap, Beyond the Symptoms and Spotting the Signs courses, plus 200+ NHS staff trained...
Momentum guided self-help programme improved overall participant outcomes from 50% to 83% across the course of the programme for 374 people with binge eating disorder, reflecting meaningful gains in motivation, confidence and recovery-related knowledge — delivered as a clinically-recommended intervention at no cost to participants
Impact Snapshot
Key Metric 1
Over 2 million people reached across the UK in 2024-25, including over 1.2 million children and over 800,000 young people and adults
Key Metric 2
14.3 million books, eBooks and audiobooks bought, borrowed and gifted; 113,865 new library members across 3,204 library branches; over 1 million event attendees
Key Metric 3
Partnerships with over 21,400 organisations including public libraries, publishers, universities, schools, prisons, health providers, food banks and community centres; 7,352 volunteers supported programmes
Reading Well programme users reported 92% finding their books helpful and 81% saying their book helped them understand more about their health needs — addressing poor mental health in 1 in 4 adults and 1 in 5 children and young people through a low-cost, scalable bibliotherapy model available via public libraries