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2025

Annual Report and Accounts 2024/25

Total income £140.4m in 2024/25 — record third consecutive year; £61.6m from direct gifts; £29.9m from legacies; 90,000+ new committed givers joined in year
Key Metric 1
55 research grants funded in 2024-25 (up significantly — amount invested trebling in recent years); four new partnerships including Cancer Research UK for children's and young people's cancer data challenges
Key Metric 2
£295.5m committed by board to Children's Cancer Centre project (December 2024) — plus £34.5m already committed — total £330m; first targeted treatment for brain tumours in children approved for NHS patients (from research by GOSH Charity Professor Darren Hargrave)
Key Metric 3
First-ever targeted treatment for children's brain tumours approved for NHS following decades of GOSH Charity-funded research — alternative to chemotherapy now available; Children's Cancer Centre main works contract milestones reached; deconstruction work began February 2025
2022

Annual Report and Accounts 2021/22

Total income £74.5m in 2021/22 — up £6.1m on prior year; new 5-year strategy launched; record-breaking Christmas Carol Concert; second virtual RBC Race for the Kids
Key Metric 1
New 5-year strategy launched (2021-2026): focus on impact, partnership and income; Equality, Diversity and Inclusion strategy launched as critical culture change element; hybrid working successfully implemented
Key Metric 2
Sight and Sound Centre completed — UK's first dedicated facility for children with sight and/or hearing loss (supported by Premier Inn and Restaurants); COVID-19 appeal funded research, equipment and staff support across pandemic
Key Metric 3
Sight and Sound Centre completed and opened — first in UK for children with sight/hearing loss; COVID-19 grants funded children's research, staff PPE and family support; hybrid working implemented without disruption; 5-year strategy launched with ambitious income targets
2026

Impact Report 2026

400+ freelance journalists supported across all programmes
Key Metric 1
112 journalists received assistance grants from Crisis Fund or Therapy Fund
Key Metric 2
223 journalists completed training workshops (hostile environment, first aid, digital security, psychological resilience)
Key Metric 3
81 journalists received specialist safety advice via Safety Clinics in Amman and Johannesburg and online Risk & Safety Helpdesk
2026

Impact Report 2025/26

1,499 people supported through Social Prescribing
Key Metric 1
45% of Enable activity participants felt less lonely or isolated
Key Metric 2
500 volunteers delivered 2,000 hours for London Borough of Culture
Key Metric 3
Average 32.5% improvement in client wellbeing via Social Prescribing; one client improved from 30% to 82%
2025

Social Impact Report 2024/25

2,324 people housed in 2024-25 including 965 children; 1,186 properties across England managed by 10 housing partners
Key Metric 1
99.3% of tenants sustained tenancies for 6+ months; 98% registered with a GP; 80% of move-ons are positive transitions
Key Metric 2
£361m raised from 29 social investors since 2013; estimated SROI of £18.5m per £10m invested over 10 years (2025-2035)
Key Metric 3
59% of tenants reported improved mental health after settling; 71% happier in their new neighbourhood than previous accommodation; 56% said tenancy had positive effect on relationships
2025

Impact Report 2025

100 women worked with across all four programme phases; 76% in Employment, Education, Volunteering or Training on completing two-year programme
Key Metric 1
80% of programme completers reached independence; 3,744 hours of 1:1 support delivered by Progression Support Workers; 166 training days delivered
Key Metric 2
41 Level 2 Food Safety and Hygiene for Catering certificates awarded; 892 hours of apprenticeships at Luminary Bakery plus 720 hours with a corporate partner; 4 charity staff posts and 3 bakery posts filled by graduates
Key Metric 3
74% of graduates met their mentor five times or more; 42 women started second stage, 30 completed (71% completion rate); 35 mums supported — 61 children indirectly benefitted; 20 women worked with in-house therapist
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2026

Pain Concern's Impact 2025-2026

200 people helped per month via helpline (phone and email); 1,100 podcast listeners per month; 1,600 active HealthUnlocked community members with 280 new posts monthly
Key Metric 1
42 pain education sessions delivered across 5 Scottish health boards; 17,000 website visits monthly; 900 support resources downloaded monthly
Key Metric 2
10,500 social media followers; 2,000 monthly newsletter recipients; Airing Pain podcast at 150 episodes — awarded Honorary BPS Membership to producer; Navigator Tool recognised by NICE
Key Metric 3
Pain education participant quote: 'I feel so much less isolated — I've come away with realistic action points that might make my life a little easier'; Navigator Tool used in pain clinics nationally; CPD credits awarded by Faculty of Pain Medicine for podcast
2025

Annual Report and Financial Statements 31 March 2025

16,215 older people supported across 75 care homes, 59 retirement living schemes and 37 community hubs; 91% of services rated Good or Outstanding by regulators
Key Metric 1
94% of residents satisfied with their care; care home occupancy grew from 85.4% to 89.1%; 95% retirement living occupancy; 9,000 befriending calls to 450 older people from 273 volunteers
Key Metric 2
£283m total income; £5m fundraised income (£1.9m from community trusts and grants); 6,075 colleagues; 2,425 volunteers; 87% employee retention (vs 20-30% sector turnover); staff turnover reduced to 18.3% from 23%
Key Metric 3
Care home occupancy reached post-pandemic high of 89.1%; 91% of services rated Good or Outstanding — top 20 carehome.co.uk provider; Morel Court Penarth described as 'exceptional' by Care Inspectorate Wales; fundraised income exceeded target at £5m (target was £4m)
2025

Impact Report 2025

7,766 people supported in 2024-25 — a 22.8% increase on prior year; 32,759 individual and group interventions delivered
Key Metric 1
9,429 people trained in mental health awareness and suicide prevention — up 54% from 6,111 in 2023-24
Key Metric 2
524 people supported through Staying Well crisis service; 1,489 adults supported in GP surgeries; 5,207 reached through Pan-Sussex Self-Harm Learning Network
Key Metric 3
1,428 under-25s supported across services; 512 children supported in GP surgeries with 2,413 one-to-one sessions; 261 parents and carers supported