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823+ reports from charities, CICs and nonprofits across the UK

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Arts, Culture & Heritage 34 Community & Social Justice 406 Education & Young People 312 Environment & Climate 52 Health & Wellbeing 455 Housing & Homelessness 70 Poverty & Inclusion 164 Sport & Physical Activity 120
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2024
The Nelson Trust

Impact Report 2024

4,600+ women accessed Women's Community Services; 34,083 face-to-face and 5,845 group interventions delivered
Key Metric 1
Residential services achieved 90.2% bed occupancy; 427 women assessed with new Women's Risk and Needs Assessment (WRNA) tool
Key Metric 2
1,100+ women and 500+ young people supported through ONE Wales Partnership; 55 families and 115 children supported by Family Focus Team in Gloucestershire
Key Metric 3
41 clients completed Peer Mentoring course (up from 25 in 2023); 70 external training courses delivered reaching 1,000+ professionals including police, NHS and local authorities; 27 internal courses to 193 staff and volunteers
Community & Social Justice Women
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2024
Woking & Sam Beare Hospice and Wellbeing Care (WSBH)

Impact Report 2023/24

1,024 patients and 495 family members/carers supported (1,519 total); 80%+ of care delivered in patients' own homes in the community
Key Metric 1
174 rapid response visits with 97% of patients avoiding hospital admission; Wellbeing Centre mood scores rose from average 4.4 to 7.3 per session
Key Metric 2
17 charity shops generated vital income; 600 volunteering opportunities; volunteers saving £1m+ per year in equivalent staff costs; NHS funding contributes 31% of clinical costs
Key Metric 3
CQC rated 'Good — on a trajectory to Outstanding'; Wellbeing Centre mood improvement from 4.4 to 7.3 per session; 87.2p in every £1 of donations spent on patient care; Health and Wellbeing Charitable Golf Trust reached £500k cumulative total
Health & Wellbeing Wellbeing
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2025
St Helena Hospice

Impact Report April 2024 to March 2025

4,892 people supported in 2024-25; 3,928 facing life-limiting illness and 964 family members; 44,371 calls to SinglePoint 24/7 line
Key Metric 1
282 patients admitted to inpatient unit (350 admissions); 2,263 people had clinical nurse specialist contacts (15,380 total); 4,208 rapid response visits day and night
Key Metric 2
1,212 people received counselling (309 patients, 903 family members, 159 children); 906 volunteers across the charity; total income £23m — up 22%; 23 shops raised £5.05m
Key Metric 3
132 virtual ward admissions (average 8 days, home-based); 537 people supported by rehabilitation team; 324 people referred for complementary therapy; 262 people received spiritual care; 2,362 people added to My Care Choices Register
Health & Wellbeing Community
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2025
St Peter & St James Hospice

Impact Report 2024-2025

1,000+ patients supported; 683 new referrals; 937 community patients seen by Specialist Community Palliative Care Team — up 9% on prior year
Key Metric 1
Inpatient Unit ran at 83% occupancy with average stay of 12.1 days; 134 patients and 172 carers attended the Living Well Centre — up 19%
Key Metric 2
Total income £6.65m; surplus of £118k; only 14.6% of income from government funding — one of the lowest proportions of any UK hospice
Key Metric 3
Carer support extended to six days per week; first hospice in UK to trial AI note-taking software for clinical appointments; portable ultrasound scanner purchased enabling home-based scans
Health & Wellbeing End Of Life
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2025
Birmingham Hospice

Annual Impact Report 2024-25

~670 patients in care daily; 369 inpatient patients; community team made ~47,800 contacts with patients, families and healthcare professionals
Key Metric 1
660 volunteers gave 70,000 hours; Wellbeing Team made ~6,000 contacts; 99% of survey respondents would recommend hospice services
Key Metric 2
23 charity shops raised £3.1m — up 28.4%; 6,400 Christmas trees collected raising £148,858; 800 people took part in Chocolate 5k raising £45,000; total costs £18.8m; 42% of costs covered by voluntary income
Key Metric 3
Over 350 educational sessions delivered reaching 3,400+ healthcare professionals; Birmingham & Solihull End of Life Care Toolkit won HSJ Digital Award recognition; contributed to CHELsea II national research trial
Health & Wellbeing Inclusion
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2024
Hospice of the Good Shepherd

Annual Report and Accounts 2023/24

140 inpatients cared for at 85% occupancy (average 11.6 days); 419 medical outpatient appointments; 1,584 Living Well sessions
Key Metric 1
1,083 complementary therapy sessions; 144 carers supported; 1,100 adult and children counselling sessions; 103 patients/families supported by social work
Key Metric 2
400 volunteers (76% of workforce); total income £5.3m (up from £4.6m); only 22% from statutory ICB funding; surplus of £158k after £458k legacy income
Key Metric 3
Approximately 40% of IPU patients discharged home; LGBTQ+ training rolled out to all staff and volunteers; Cheshire Hospice Homelessness Service helped 10 individuals secure permanent accommodation; sensory garden from RHS Tatton Flower Show gifted to hospice
Health & Wellbeing Homelessness
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2024
Helen & Douglas House

Impact Report 2023/24

580 children, parents and siblings supported — up 35%; 1,240 bed nights of care — up 39%; 58 new families admitted for first stay
Key Metric 1
40 children supported to die in their place of choice (up 33%); 127 bed nights for end of life care — up 101%; 825 bed nights for supportive stays — up 53%
Key Metric 2
5,214 hours of community and family support team; 24 charity shops raised £1.4m (record); £627,000 received from 30 gifts in Wills; total annual cost nearly £6m
Key Metric 3
87% of parents said their overall experience was very good; 93% said their child was always treated with respect and dignity; 92% felt safe leaving their child in care; 83% said the hospice gave them time to just be a parent
Health & Wellbeing End Of Life
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2024
Florence Nightingale Hospice Charity

Impact Report 2023-24

670 community palliative care patients (2,463 face-to-face hours, 3,115 telephone contacts); 131 FNH@Home patients (880 hours of care)
Key Metric 1
286 Lymphoedema Clinic patients (664 hours contact); 287 people supported by Bereavement Listening Service; 56 Day Hospice patients (998 hours contact)
Key Metric 2
Total charity spend £1.44m; 13 charity shops raised £2.26m in retail sales; 769 volunteers including 90 under-18s; £588,000 from gifts in Wills
Key Metric 3
41% of patients died in the hospice; 35% at home; 12% in hospital; 4 new clinical posts funded including 2 community CNSs, 1 therapy support worker and 1 lymphoedema nurse
Health & Wellbeing End Of Life
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2025
St Catherine's Hospice

Quality and Impact Report 2024-25

2,569 patients cared for (321 inpatient, 2,248 community); 4,213 days of inpatient care at 96% average bed occupancy
Key Metric 1
4,569 home visits and 7,203 planned telephone calls to community patients; 1,446 people supported by wellbeing team
Key Metric 2
989 active volunteers (305 recruited in year); £6.8m raised from voluntary sources; £4.09 raised for every £1 spent on fundraising
Key Metric 3
100% of patients received individualised care plan; 100% of families offered VOICES bereavement survey; IPC internal audit 96%, external audit 97%; CQC Outstanding (last rated 2016)
Health & Wellbeing End Of Life
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