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2025

Citizens Advice Hammersmith & Fulham Impact Report 2024/25

17,031 clients helped; 68,851 issues addressed; 3,000 food bank vouchers issued; 1,600 clients supported via outreach; 4,000 people engaged at library events; 700 residents in community skills training
Key Metric 1
70 volunteers across 7 roles; volunteer value: £632,039; 2,860 volunteer hours at libraries
Key Metric 2
£8,707,218 income gained for clients; total social value generated: £31,346,447; fiscal value: £4,653,685; public value of improved wellbeing: £23,284,069; for every £1 invested: £2.59 fiscal, £17.43 public, £14.19 to people helped; £880,123 in additional funding leveraged
Key Metric 3
Social return on investment: Every £1 invested generates £17.43 in public value and £14.19 value to people helped; stakeholder savings include £1,770,732 for DWP, £1,523,722 for housing providers, £731,497 for NHS, and £564,457 for LBHF through preventing homelessness and mental health demand
2023

Citizens Advice Bristol Impact Report 2023/24

3,963 people and families supported; 25,158 issues addressed; 1,234 people helped with debt; 3,638 people helped with benefits; 792 individuals and families at risk of homelessness supported; 307 people given immigration advice
Key Metric 1
59 volunteers, each committing at least half a day per week; advice delivered by trained and qualified advisers including volunteers
Key Metric 2
Total expenditure: £825,962 (9% higher than prior year); for every £1 invested: public services save £2.05, wider economy benefits by £14.69, service users are on average £11.63 better off; projected shortfall of over £75,000 in current year
Key Metric 3
Debt and benefits: 1,234 people in debt had finances stabilised; 3,638 people in financial need identified and claimed entitled benefits; debts written off, reduced or rescheduled; PIP appeals won; Universal Credit applications supported
2024

Citizens Advice Sheffield Impact Report 2024/25

20,021 advice clients; 98,273 advice issues; 2,288 advocacy referrals; 1,392 people helped in hospitals; 109 Deaf Advice clients across 659 issues; 247 digital course completions; 484 attendees at 79 community training sessions
Key Metric 1
Staff and volunteers across advice, advocacy, hospital, Deaf Advice, digital, energy and community training teams; volunteer adviser network including hospital outreach and foodbank venues; income over £6 million with 85% spent on staff
Key Metric 2
Total income: over £6 million (85% spent on staff); £19,051,506 income secured for clients; £2,277,428 debt written off; energy team: £2,430.25 income gained, £382,510 debt written off, 1,100 fuel vouchers issued; funders include British Gas Energy Trust, Northern Powergrid, Northern Gas Networks, National Energy Action, National Lottery, Sheffield City Council
Key Metric 3
Advocacy: 2,288 referrals across statutory, generic, parenting and self/peer advocacy; services cover Independent Mental Health Advocacy, Care Act, DOLS, NHS Complaints, Learning Disability, Deaf and new Parenting Advocacy; 3 Self and Peer Advocacy Networks launched
2023

Annual Report 2022

Annual report covers BrazilFoundation’s 2022 grantmaking and philanthropic activity across Brazil
Key Metric 1
Programmes and partnerships support grassroots civil society organisations working with underserved communities
Key Metric 2
Impact themes include education, poverty reduction, racial equity, gender equity, youth development and community empowerment
Key Metric 3
Strengthened grassroots organisations through funding, visibility and partnership support
2025

Moving Forward Together — Impact Report 2024–25

2.9 million emergency food parcels distributed — one every 11 seconds; 51% rise over five years; 1 million+ parcels for children (up 41% since 2019/20)
Key Metric 1
£94.9 million in financial gains achieved for people facing hardship through food bank advice services — a 43% increase on 2023/24; £49.5 million+ in debt managed of which £18.3 million written off
Key Metric 2
40,000 volunteers gave 7 million+ hours (up 11% on prior year); 55,000+ active campaigners (up 41%); 87% of public now agree social security should cover life's essentials (up from 82% in 2021)
Key Metric 3
£16m+ in grants awarded to food banks in 2024/25; £90.5m over five years; 84,902 people supported with money advice; average financial gain per person £1,118; around a quarter of advice recipients estimated to no longer need a food bank
2024

Impact Story 2020–2024

63 projects backed with £5 million in funding, unlocking £60 million+ in follow-on investment — £12 for every £1 given; 8 million+ children and young people engaged through funded projects
Key Metric 1
17 million+ people reached globally through expert articles co-created with insight network across 26 countries; 25,000+ people took part in 2,000+ Big Education Conversations across England since 2021
Key Metric 2
£1 million Big Education Challenge prize fund launched in 2022, backing 15 finalists and 6 award winners; 40 cross-sector experts publishing via global insight network; 35 countries holding Big Education Conversations
Key Metric 3
Early-stage backing of Frontline (2013) — now England's largest social work charity, training 2,400 social workers reaching 150,000+ families; Voice 21 (2014) — now working with 203,000 students in 852 schools; oracy embedded in cross-party education priorities
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2024

Impact Report 2023/24

15,377 people helped with 37,087 issues; average of 4.9 interrelated problems per person; £16.17 million in financial value to individuals; £29.33 million in wider economic and social benefits
Key Metric 1
£3.25 million saved by government and public services — £2.07 for every £1 invested; £289,138 saved by local government through reducing homelessness; £436,664 worth of volunteer hours contributed
Key Metric 2
397 people lifted out of food poverty via Financial Inclusion project; £300,000 distributed via Heating Bank; 97 Macmillan grants approved
Key Metric 3
7 in 10 people said their problem was solved following advice; 3 in 4 said they could not have resolved their problem without Citizens Advice; 60% felt less stressed, depressed or anxious after receiving help
2025

Your Impact in 2025

Nearly 2,000 children from slave-descent communities in Niger supported into schooling (majority girls)
Key Metric 1
New penal code in Niger updated to include heavy sentences for slavery practices following ASI advocacy
Key Metric 2
Income £3.69m in 2024/25; EU Corporate Sustainability Due Diligence Directive influenced by ASI supply chain working group
Key Metric 3
Niger penal code amended to criminalise slavery practices; ASI advocacy directly cited in EU forced labour regulation and US Trafficking in Persons report
2025

Impact Report 2025

930,000 people supported per week; £31 million worth of products distributed; 9,280 organisations supported
Key Metric 1
Every £1 spent creates £15.50 of social value; 145 companies donated; 52,000 orders dispatched
Key Metric 2
Nearly 5 million hygiene products unlocked via Tesco partnership; 24,603 washbags distributed to 62 SARCs since 2023; 43% of people helped each week are school-aged children
Key Metric 3
VAT relief on donated goods secured from April 2026 following three-year advocacy campaign — removes key barrier to corporate product donation