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2025

Impact Report 2024/25

270,000+ people supported to access and stay in good work (September 2024 to August 2025); 34,151 people started or remained in work
Key Metric 1
11,665 people participated in IPS programmes — 76% still in work 26 weeks later; £2.34 return on every £1 spent on a Primary Care IPS participant within one year
Key Metric 2
103,861 people supported through careers and skills services; 100,000+ accessed the National Careers Service; 10,469 young people moved from NEET to EET
Key Metric 3
84% of WorkWell participants reported wellbeing improvements; 875 employment outcomes from WorkWell (21% of those who finished remained, moved into or returned to work); 81% of social prescribing participants improved their wellbeing
2025

Annual Review and Financial Statements 2024/25

636 customers supported towards and into employment; 299 attained paid work; 1,046 received support from specialist partners
Key Metric 1
672 homes managed across the East of England — 74% supported living, 39% wheelchair accessible, 68% adapted for accessibility
Key Metric 2
266 Day Opportunities customers; 58,466 Day Opportunities sessions delivered per year; 156,388 care hours delivered per year
Key Metric 3
86% of staff said Papworth Trust is a great place to work (up from 74% the previous year); staff turnover reduced to 18% target met; 76 organisations helped to become Disability Confident
2024

Impact Report 2023/24

200,837 enquiries answered via the Age UK Advice Line; 254,836 benefit checks completed online and through the Advice Line
Key Metric 1
£30.1 million in benefit entitlements identified for older people by the specialist benefits team (average £4,714 per person)
Key Metric 2
4,486 older people matched with volunteer befrienders through the Telephone Friendship Service by end of March 2024
Key Metric 3
13.5 million views of information and advice webpages; 85% of Advice Line callers satisfied with the service
2026

Impact Report 2024/25

12,000+ people supported each year; 3,168 new patient referrals and 3,984 re-referrals in 2024/25
Key Metric 1
4,226 welfare clients helped to access £8,728,640 in benefits entitlements; total income £13.7 million
Key Metric 2
Annual cost of hospice care £13.5 million — £37,133 per day; 70p in every £1 raised goes directly to care
Key Metric 3
£8,728,640 in benefits and entitlements accessed for 4,226 welfare clients in 2024/25 — direct financial relief for families in Lincolnshire facing terminal illness alongside financial hardship
2023

Impact Evaluation Report 2023

Average 50 people per day through The Gateway drop-in since 2016; estimated 169,000 visits between 2013 and 2019 alone
Key Metric 1
Lewisham is the 6th highest LA for homelessness in England; 999 Club described as a 'major anchor' institution by partner organisations
Key Metric 2
Independent evaluation by Centre for Urban and Community Research, Goldsmiths, University of London — commissioned to mark 30th anniversary
Key Metric 3
Multiple clients stated they would not be alive without 999 Club; partner organisations confirmed closure would result in loss of lives — 'Every borough should commission a service like 999 Club'
2024

Impact Report 2024

90% success rate (Cambridge Econometrics audit)
Key Metric 1
Nights of accommodation provided: 125,334 since 2018
Key Metric 2
Economic saving to taxpayer: up to £2.6 million
Key Metric 3
Maintained 90% success rate confirmed by independent Cambridge Econometrics audit
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2024

Impact Report 2024/25

Major grants: £100,000–£200,000 for mental health projects
Key Metric 1
Veterans' Lottery: largest single-cause lottery in UK
Key Metric 2
Social media: record-breaking broadcasts in sector
Key Metric 3
Launched major grants programme providing £100k–£200k to mental health & wellbeing projects
2025

Annual Report and Accounts 2024–25

Over 5,000 young women worked with directly in 2024–25; network of 10,000+ supporters
Key Metric 1
51% of young women who used coaching and job application support reported an increase in income
Key Metric 2
On average, a young woman earns £4,000 a year less than a young man of the same age
Key Metric 3
83% of young women said coaching helped them feel less anxious or stressed; 82% reported improved confidence or self-belief