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2025

Moving Forward Together — Impact Report 2024–25

2.9 million emergency food parcels distributed — one every 11 seconds; 51% rise over five years; 1 million+ parcels for children (up 41% since 2019/20)
Key Metric 1
£94.9 million in financial gains achieved for people facing hardship through food bank advice services — a 43% increase on 2023/24; £49.5 million+ in debt managed of which £18.3 million written off
Key Metric 2
40,000 volunteers gave 7 million+ hours (up 11% on prior year); 55,000+ active campaigners (up 41%); 87% of public now agree social security should cover life's essentials (up from 82% in 2021)
Key Metric 3
£16m+ in grants awarded to food banks in 2024/25; £90.5m over five years; 84,902 people supported with money advice; average financial gain per person £1,118; around a quarter of advice recipients estimated to no longer need a food bank
2024

Impact Report 2024

162,991 community meals served across 102 projects; 30% increase in guests year on year; 20 new projects opened in 15th anniversary year
Key Metric 1
320 tonnes of surplus food saved from waste (equivalent to 762,351 portions); 200,719 kg of CO2 emissions prevented; 162,810 volunteer hours donated by 8,770 volunteers
Key Metric 2
83% of guests feel happier after attending; 78% feel less lonely; 76% eat more fruit and vegetables; 71% have tried new produce they wouldn't normally buy
Key Metric 3
70% of guests report positively changing their eating habits since attending; 91% have met people from different backgrounds; 49% eat less sugary food
2024

Impact Story 2020–2024

63 projects backed with £5 million in funding, unlocking £60 million+ in follow-on investment — £12 for every £1 given; 8 million+ children and young people engaged through funded projects
Key Metric 1
17 million+ people reached globally through expert articles co-created with insight network across 26 countries; 25,000+ people took part in 2,000+ Big Education Conversations across England since 2021
Key Metric 2
£1 million Big Education Challenge prize fund launched in 2022, backing 15 finalists and 6 award winners; 40 cross-sector experts publishing via global insight network; 35 countries holding Big Education Conversations
Key Metric 3
Early-stage backing of Frontline (2013) — now England's largest social work charity, training 2,400 social workers reaching 150,000+ families; Voice 21 (2014) — now working with 203,000 students in 852 schools; oracy embedded in cross-party education priorities
2024

Annual Report 2023/24

100,000+ children now reached through programmes — nearly doubling in one year the reach achieved in the previous five years combined; 16 new schools supported through School Transformation programme (6,303 pupils)
Key Metric 1
76 chefs from 126 schools graduated from School Chef Educator programme reaching 36,414 children daily; total income grew 46% to £1,654,185; most successful fundraising year to date raising £1,548,528
Key Metric 2
88%+ of school leaders reported pupils consuming more fruit and vegetables; 82%+ reported improvement in pupil behaviour; 65%+ reported improvement in pupil concentration; 100% of chefs satisfied or very satisfied with their job
Key Metric 3
Won BBC Food and Farming Derek Cooper Outstanding Achievement Award 2023; Survation polling found a third of parents can no longer afford school meals; gave evidence to House of Lords Food, Diet and Obesity Committee and Youth Select Committee
2024

Nourishing Norfolk Impact Report October 2024

33,000+ people accessed affordable food across 25 food hubs; 13,200 households registered; 800% growth in food hub network since 2021; 8,000% increase in households signed up for food and support
Key Metric 1
Members save 51%+ off the average shopping basket; 10,000th kilogram of food delivered to hubs by Norse Group (March 2024); 85 essential product lines stocked in central warehouse supplying 70% of hubs weekly
Key Metric 2
300+ volunteers providing 1,000+ volunteer hours per week across the network — estimated labour value in excess of £500,000 per year
Key Metric 3
Hubs inspired Essex County Council to create their own social supermarket network based on the Nourishing Norfolk model; featured on BBC Radio 4 Food Programme (on recommendation from Delia Smith); programme presented at national event at the House of Lords hosted by Feeding Britain
2024

Impact Report 2023/24

15,377 people helped with 37,087 issues; average of 4.9 interrelated problems per person; £16.17 million in financial value to individuals; £29.33 million in wider economic and social benefits
Key Metric 1
£3.25 million saved by government and public services — £2.07 for every £1 invested; £289,138 saved by local government through reducing homelessness; £436,664 worth of volunteer hours contributed
Key Metric 2
397 people lifted out of food poverty via Financial Inclusion project; £300,000 distributed via Heating Bank; 97 Macmillan grants approved
Key Metric 3
7 in 10 people said their problem was solved following advice; 3 in 4 said they could not have resolved their problem without Citizens Advice; 60% felt less stressed, depressed or anxious after receiving help
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2024

Impact Report 2023/24

222,500 homes changed for the better through £34 million of grants delivered via Ofgem's Energy Redress Scheme — a record-breaking year; £117 million allocated to 536 energy projects via Redress since 2018
Key Metric 1
16,000 householders received online energy advice through Energy Advice London; 3,500 spoke to a specialist advisor by phone or email; 12,809 households received free advice through Wales Nest scheme with 4,816 receiving home improvement packages
Key Metric 2
28,000+ free SME net zero resources accessed; 1,384 bespoke energy saving reports delivered to 969 SMEs; average annual energy bill saving of £595 for Nest scheme households in Wales
Key Metric 3
Commissioned by the Climate Change Committee to analyse international climate policy responses and define lessons for UK — research highlighted 12 initiatives addressing gaps in UK climate policy
2025

Impact Report 2024–25

137,052 meals provided across 9 outlets; 15,299 people supported including 5,573 children; 6,862 vouchers fulfilled; 141,951 kg of food distributed
Key Metric 1
Citizens Advice partnership delivered £419,453 in income gained or costs saved and £94,852 in debt managed for 636 people across 3,475 issues — averaging 5+ issues resolved per client
Key Metric 2
320+ volunteers gave 20,000+ hours; 13,187 kg of surplus stock shared with partner charities; 237% increase in meals provided over five years
Key Metric 3
Launch of first strategic plan in 2024 shifting from crisis response to prevention; Bridge Food Project supporting 20 member households (71 individuals) with £530 of food distributed weekly on average
2025

Annual Report 2024/25

£20.8m raised in 2024/25 (up from £17.4m in 2023/24)
Key Metric 1
£9.6m raised from 176 legacy gifts; £14m committed to new Total Body PET-CT scanner
Key Metric 2
49,000 active supporters; 3,857 running participants (doubled in 3 years); 83p in every £1 goes directly to patients
Key Metric 3
MyChristie-MyHealth ePROMs system reduces clinician time on routine reviews by up to 23% and enables earlier symptom detection